Lesego Mahuma
Client Liaison Officer
Soweto
Summary
I'm an assertive, respectful, loyal, determined and hardworking woman. I'm can work individually and in a team. I thrive under pressure and adapt well in new environments. I always understand and put the customer first.
Overview
15
15
years of professional experience
Work History
Debt collection consultant
- Inbound and outbound debt collection
- Scanning, copying, emailing and printing of documents
- Sending account up to date letters by email or fax
- Sending account statements to customers
- Pulling matrix reports
- Tracing customer on Transunion
- Allocating payments
- Calculating arrears and penalty fees
- Data capturing and updating new information on account
CUSTOMER CARE LIAISON OFFICER
ARIVA RENTALS (PTY) LTD MOTUS GROUP
10.2014 - 03.2022
- General Customer Services
- Entertains and resolves customer queries and complaints
- Verifies account and contact information
- Manages requests for early termination and settlements
- Provides insight and understanding into terms and conditions of the customer’s agreement
- Doing welcome calls for our new customers
- Operates as the company gatekeeper
- Maintains a comprehensive report of all customer care issues received, action taken and outcome thereon
- Maintain customer databases
- Manage administration
- Supply and assist customers through the insurance process. This includes forwarding the relevant documents to the customer.
- Liaising with the Insurance broker in regards to the repairs of the vehicle and providing feedback to the customer accordingly.
- Assists customers with Cross Border Authorization as well as notify the relevant parties, i.e.: Collections or Car Track.
- Arrange for release and/or collection of Natis documents
- Request for and distribution of Paid Up Letters
- End of Term
- Attends to all customers reaching end of term, ensuring that the appropriate options are exercised by the customers within agreed time frames
- Monitors Extended Rental contracts and ensure that customers who have paid up their agreements are provided with the necessary ownership options
COLLECTIONS CONSULTANT
JDG TRADING FINANCIAL SERVICES
01.2009 - 04.2012
- Outbound debt collection
- Data capturing
- Customer service
- Activating accounts
DEBT COLLECTION AGENT
NORTON LAMBRIANOS ATTORNEYS
09.2007 - 12.2008
- Outbound and inbound debt collection
- Sending of postcards
- Tracing of customers
- Sending letters of demand
- Resolving customer queries
- Sending accounts paid up letters
DEBT COLLECTION AGENT
PHOLOSA ASSET MANAGEMENT
03.2007 - 09.2007
- Inbound and outbound debt collection
- Customer service
- Activating of accounts
Education
Call center training - Outbound and inbound Call Center Training, Computer training
CORNERSTONE
09-2006
Business Management NQF LEVEL 4 - Financial accounting, Computer practice, Communication, Entrepreneur and Business Management
South West Gauteng College
01-2006
Skills
Microsoft Office package: Microsoft Word and Excel
Good liaison skills: operating with others, being able to work as a team, good communication, and being able to relate to others
Debt collection
Customer services
Negotiation, communication and listening skills
Code 10 driver’s license with own vehicle
References
- B, Wahl, Manager, 011 305 9400/9494, Ariva Rentals
- Tozie, Soqashe, Supervisor, 0738273270, JDG Financial Services
- Kgosi, Ramatsui, Supervisor, 0829408812, Norton Lambrianos Attorneys
- Alina, Nkwanyana, Supervisor, 011 504 6020, Pholosa Asset Management
Awards
Top collector award for 2015
Timeline
CUSTOMER CARE LIAISON OFFICER
ARIVA RENTALS (PTY) LTD MOTUS GROUP
10.2014 - 03.2022
COLLECTIONS CONSULTANT
JDG TRADING FINANCIAL SERVICES
01.2009 - 04.2012
DEBT COLLECTION AGENT
NORTON LAMBRIANOS ATTORNEYS
09.2007 - 12.2008
DEBT COLLECTION AGENT
PHOLOSA ASSET MANAGEMENT
03.2007 - 09.2007
Business Management NQF LEVEL 4 - Financial accounting, Computer practice, Communication, Entrepreneur and Business Management
South West Gauteng College
Call center training - Outbound and inbound Call Center Training, Computer training
CORNERSTONE