Lesedi Precious Motlatsi

• I undertook this engagement with ABCS in 2018, to acquire practical experience in supply chain management and deepen my appreciation of supply chain principles in practice
• I applied Supply Chain Management best practices and tools to reduce the cost of consumables at the college by 9% for the academic year 2019

• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Handled employee payroll as well as employee workplace conflict and disputes.

Monitored and handled employee claims involving performance based and harassment incidents.

Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.