LESEDI SEFARA
Waitress And Cashier
Johannesburg
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Drives customer satisfaction and loyalty by fostering positive experiences and building strong relationships. Collaborative team player, adaptable to changing needs, committed to delivering efficient and empathetic service to achieve organizational goals.
Overview
1
1
Certificate
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Waitress and Cashier
PPLE Hospitality
10.2023 - Current
- Serving customers with a smile, making them feel at home, giving them the best customer service and making sure to deliver the orders on time and to the best standard.
- Managed multiple tables efficiently during peak hours to ensure timely service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain organized store displays and inventory levels.
- Processed customer transactions efficiently using POS systems.
- Manage about 20+ people during dinner.
Customer Service and Salesperson
Everything Makini Solutions
06.2022 - 06.2023
- Assisting customers with orders. Customer product advice. Attending to walk-in customers. Pricing.
- Collaborated with team members to create effective sales strategies tailored to market trends.
- Trained new staff on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Conducted product demonstrations, showcasing features and benefits to drive sales engagement.
- Trained 5 of my co-workers.
Customer Service Consultant and Receptionist
Advance Cash n Carry
01.2016 - 12.2016
- Assisting customers with stock orders. Sales. Pricing. Answering customers' calls. Attending to customer walk-ins. Cold-calling. Customer follow-ups. Point of sale. Daily sales report.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Led initiatives to reduce response times, improving overall customer engagement experience.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled over 30 customers in two days.
Casual
Miladys
08.2012 - 06.2013
- Cashier. Assisting with re-stocking different store departments. Customer service. Customer product advice. Greeting customers by the door. Stock room maintenance. Maintaining store cleanliness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Senior Matric Certificate - English, Afrikaans, Setswana, Criminal law, Criminology, Statute law, Criminal Procedure and Evidence
ESTHER COLLEGE
Pretoria, South Africa12-2010
Diploma - Project Management
Udemy
REMOTE 12.2023 - Current
Skills
Bar service preparation
Food and beverage service
Cash and credit transactions
Payment processing
Point of sale systems
Bar restocking
Liquor restocking
Ordering procedures
Inventory management
Customer service expertise
Customer service excellence
Sales and marketing
Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Certification
LEARNERSHIP
Timeline
Diploma - Project Management
Udemy
12.2023 - Current
Waitress and Cashier
PPLE Hospitality
10.2023 - Current
Customer Service and Salesperson
Everything Makini Solutions
06.2022 - 06.2023
Customer Service Consultant and Receptionist
Advance Cash n Carry
01.2016 - 12.2016
Casual
Miladys
08.2012 - 06.2013
LEARNERSHIP
01-2010
Senior Matric Certificate - English, Afrikaans, Setswana, Criminal law, Criminology, Statute law, Criminal Procedure and Evidence
ESTHER COLLEGE