Lesedi Ntamane
Help Desk Agent
Benoni
Summary
Service-oriented Help Desk Agent with 2+ years of experience in contact center operations talking to customers over e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Help Desk Agent
The Invigilator App
Johannesburg
10.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
- Responsible for documenting and tracking issues, escalating complex problems to higher-level support, and ensuring timely resolution to maintain user satisfaction.
- Successfully handle high volume of calls and prioritize tasks in a fast-paced environment.
Driver, Marketing
MGN Tours
Johannesburg
01.2020 - 12.2020
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Increased gallery attendance through effective marketing and promotional strategies.
Education
BCom - Logistics Management
University of Johannesburg
Johannesburg, South Africa 01.2016 - 01.2020
Skills
Customer service
Ticket management
Technical issues analysis
Data entry
Decision-making
MS office proficiency
undefinedPersonal Information
- Date of Birth: 11/22/98
- Gender: Male
Drivers License
C1
Timeline
Help Desk Agent
The Invigilator App
10.2022 - Current
Driver, Marketing
MGN Tours
01.2020 - 12.2020
BCom - Logistics Management
University of Johannesburg
01.2016 - 01.2020
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