Les David Machoshane
Warranty /Fleet Maintenance/Workshop Supervisor/Short Term Claims Specialist
Edenvale,Gauteng
Summary
Experienced fleet maintenance control and workshop foreman with a solid background in warranty adjudication and technical staff management. Proven ability to enhance warranty recovery rates and maintain compliance with SHEQ and OHS regulations. Skilled in overseeing work in progress reports, CRM systems, and supplier invoicing processes. Effective communicator adept at resolving technical issues with clients and service managers.
Overview
20
20
years of professional experience
Work History
Fleet Maintenance Coordinator
Standard Bank
12.2025 - Current
- Actively participated in industry conferences and workshops to stay current on evolving best practices related to fleet maintenance management techniques.
- Streamlined parts inventory management for improved cost control and reduced waste, resulting in significant savings.
- Optimized resource allocation by tracking warranty information and coordinating necessary repairs or replacements accordingly.
- Maintained a safe work environment by enforcing safety protocols and ensuring adherence to OSHA regulations within the maintenance facilities.
- Managed vendor relationships effectively, evaluating performance based on quality, cost, and timeliness of services rendered.
- Collaborated with team members to develop strategies for continuous improvement within the fleet maintenance department.
- Reduced vehicle downtime by closely monitoring and maintaining accurate service records for each unit within the fleet.
- Enhanced fleet maintenance efficiency by implementing preventative maintenance programs and coordinating repair schedules.
- Improved overall fleet performance by identifying trends in recurring issues and recommending appropriate interventions or replacements.
- Developed strong working relationships with vendors, negotiating favorable pricing on parts and services without compromising quality.
- Evaluated emerging technologies for potential integration into existing systems, enhancing overall fleet operations as a result.
Workshop Foreman
BELL EQUIPMENT SALES SA LIMITED
Edenvale, GAUTENG
03.2023 - 05.2025
- Managed technical staff, including mechanics, apprentices, and assistants.
- planning workshops, scheduling field service jobs, managing workshop and field service efficiency.
- client liaison role responsibilities.
- management of JCB PDI jobs and warranty repairs.
- Ensured adherence to company SHEQ and OHS requirements during workshop operations.
- Coordinated submission of all warranty claims for Finlay Kobelco and JCB.
- coordinated support responses to warranty job inquiries across support requests.
- Coordinated contractor schedules alongside deliverables.
- work-in-progress—within acceptable processing lead times.
- Responded to debtor inquiries with timely, professional assistance.
- Managed job cards by opening and closing records, checking customer credit, and assigning parts.
- Compiled customer quotations supporting accurate documentation.
- Monitored and managed weekly warranty WIP reports with consistent oversight.
- ensured warranties submitted within system timeframes.
- Ensured highest warranty recovery rate across every claim.
- Trained staff on warranty criteria and labor time guide to support accurate understanding.
- Maintain warranty stores while verifying warranty part accountability.
- ensure accurate, timely reporting on work-in-progress (WIP)
- Attending regular WIP meetings and implementing meeting resolutions
- ensured supplier invoices tracked by workshop administrators.
- Validated job card values for accuracy prior to submitting in warranty system.
- Monitor and manage campaign completion workflow by identifying machine location and coordinating with closest branch to take action.
- Identified and reported recurring problems using product information reports for quality improvement input.
- establishing and sustaining safe working environment.
Workshop Technical Warranty Administrator
Bell Equipment Sales
01.2022 - 03.2023
- Monitor and manage weekly warranty WIP reports
- Ensure all warranties of Bell , Finlay, Kobelco, JCB are submitted in the system timeously.
- Ensure highest warranty recovery rate obtained on every claim
- Ensure staff are trained on and understand warranty criteria and labour time guide
- Maintain warranty stores and ensure that all warranty parts are accounted for.
- Ensure accurate and timely reporting on Work In Progress (WIP)
- Attend regular WIP meetings and implement any resolution from this meeting
- Ensure that suppliers invoices are followed up by the Workshop Administrators
- Ensure all jobs card values are accurate before submitting in warranty system
- Update CRM and other customer management systems
- Monitor and manage campaign completion and workflow by identifying machine location and arrange with closest branch to action
- Upload new machines on CRM and SAP
- Identify and report on recurring problems using the product information report for input into quality improvement.
- Create and maintain safe working environment
Technical Warranty Adjudicator
Nissan South Africa
08.2015 - 12.2022
- Assessment of warranty claims (online and physical parts assessment)
- Adjudication of claims submitted on eNEWS - Online
- Claim data, model, kilos, primary failed part, and replaced parts
- Adjudication of claims submitted on eNEWS (Parts assessment)
- Dealer technical queries - Warranty claims related queries (codes, flat rates, and replaced parts)
- Dealer warranty training
- Claim acceptance: warrantable defects
- Material and assembly failure
- Claim resubmission: additional information
- Word, photos, and technical measurements
- Liaise with Service Managers/ internal staff:
- Handle claim rejection: not a warrantable defect
- Damaged parts, incorrect parts, incorrect repair, incorrect fit, etc
- Correctly allocate claims assessed to Suppliers
- Ensure claims data is correct for counter claim compliance:
- Codes, FRT's, parts, sublet
- Liaise with FQI engineers on associated claims received and assessed
- Ensure administration functions are taken care of daily/weekly/monthly
- Recording and filing of reports, queries and other correspondence
- Handle Dealer claims (technical) queries and provide adequate feedback
- Report any eNEWS system related problems or malfunctions:
- Missing data, wrong allocation, and system failures
- Apply SHE in all aspects of the daily job function
- Cleanliness of working area, filing, and administration
Warranty Claims Administrator
Innovation Group
01.2011 - 07.2015
- Communicate with internal and external clients in a professional manner.
Junior Diesel Mechanic
Mega Bus Secunda
01.2010 - 01.2011
- Bus Maintenance and Repairs
Semi Skilled Mechanic
McCarthy VW Menlyn
09.2006 - 12.2009
- Servicing of all makes of commercial, Mechanical repairs included the following:
- Assembling and Disassembling of gearboxes and diffs, Wheel alignment and wheel balancing, Engine overhaul, am belt and Timing, Air brakes, using measuring tools
- Front suspension, Shocks & mountings, Control arm bushes, Tie rod ends and bushes, Cylinder head strip (assembling & dissemble), Power steering system
- Electrical repairs include the following, Airbags, Aircon repairs, Tracing circuit Using circuit diagrams
Education
Grade 12 Certificate -
Soshanguve Technical High School
SoshanguveNQF6 Diploma - Business Management
BMT College
FourwaysShort Term Insurance NQF 4 -
Alcari
Cape TownRE 1 -
FPI
PretoriaMOTOR AND DIESEL MODULE 5 Certificate -
Tshwane South College
PretoriaDiesel Mechanic Trade Test - Diesel Mechanic
Blue Print Trade Test Center
Kempton Park Skills
Microsoft Word
Excel
Outlook
PowerPoint
Work Ethics
Teamwork
Emotional Intelligence
Time Management
References
- Shawn Gorman Nissan South Africa Warranty Manager 082 976 6253
- Iain Jackson Workshop Manager Bell Equipment 082 309 6576
Custom Section
Professional Workshop Foreman, Technical Warranty Adjudicator /Claims Specialist with more than a decade of experience in the Aftersale OEM and short term insurance industry
Timeline
Fleet Maintenance Coordinator
Standard Bank
12.2025 - Current
Workshop Foreman
BELL EQUIPMENT SALES SA LIMITED
03.2023 - 05.2025
Workshop Technical Warranty Administrator
Bell Equipment Sales
01.2022 - 03.2023
Technical Warranty Adjudicator
Nissan South Africa
08.2015 - 12.2022
Warranty Claims Administrator
Innovation Group
01.2011 - 07.2015
Junior Diesel Mechanic
Mega Bus Secunda
01.2010 - 01.2011
Semi Skilled Mechanic
McCarthy VW Menlyn
09.2006 - 12.2009
MOTOR AND DIESEL MODULE 5 Certificate -
Tshwane South College
RE 1 -
FPI
Short Term Insurance NQF 4 -
Alcari
NQF6 Diploma - Business Management
BMT College
Grade 12 Certificate -
Soshanguve Technical High School
Diesel Mechanic Trade Test - Diesel Mechanic
Blue Print Trade Test Center