Leroy Pikanisi
Cape Town
Summary
Technician skilled in troubleshooting and maintaining IT systems. Strong problem-solving abilities, ensuring optimal performance and minimal downtime. Committed to delivering high-quality technical support and enhancing user satisfaction through effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Onsite Technician.
Curro Holdings Ltd
Cape Town, South Africa
01.2022 - Current
- Managed and maintained hardware and software systems across the organisation, ensuring operational reliability.Acted as Identity Manager for contractors, administering access rights and security policies.
Worked extensively with Azure and Active Directory (AD) to manage user accounts, permissions, and system integrations.
Resolved 100+ support tickets per month for Head Office staff, assisting both remote and onsite users.
Assisted schools with escalated IT issues, including setting up computer labs and onboarding learner devices.
Delivered responsive IT support, improving turnaround time for escalated cases and enhancing user satisfaction.
Remote Customer Support Agent
Curro Online
Cape Town, South Africa
02.2022 - 09.2022
- Assisted teachers with daily technical incidents, including device setup, troubleshooting, and coordinating shipment of devices after configuration.Supported learners by installing and configuring essential educational applications to ensure uninterrupted access to digital learning resources.
Managed an Identity Management system, assigning resources and access rights for both teachers and learners.
Provided responsive support that improved the efficiency of classroom technology and enhanced the overall learning experience.
- Handled high-volume telephone calls to address and resolve customer queries.
- Helped customers set up new systems, applications and software.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
Intern
Curro Holdings Ltd
Cape Town, South Africa
01.2021 - 12.2021
- Shadowed senior IT technicians to gain hands-on experience in organisational IT processes and procedures.Worked on daily support tickets, developing troubleshooting skills and understanding incident management workflows.
Introduced to Active Directory (AD) and Microsoft Azure, gaining foundational knowledge in user account management and cloud services.
Assisted with identity management tasks, including resource assignment and access control, using the in-house Identity Management system.
Built a strong foundation in IT support, systems administration, and identity management while contributing to the Head Office IT team.
Education
Comptia A+
Comptia
Cape Town, WC01-2022
NVQ Level 4 - Technical Support
Curro Holdings Private College
Cape Town, WC01-2021
NVQ Level 5 - Systems Support
Curro Holdings Private College
Cape Town, WC01-2021
Skills
- Systems administration
- Customer service and stakeholder communication
- Technical documentation
- System configuration
- Network troubleshooting
- Software installation
- Technical training
- Data Backup and recovery
- Hardware installation/repair
- Identity management
- Cloud administration
- Active Directory
- Problem solver
- Field technician services
- Azure management
- Incident management
- Team collaboration
Languages
English
Intermediate
B1
Xhosa
Proficient
C2
Afrikaans
Beginner
A1
Certification
- CompTIA A+ certified
Hobbies and interests
- Building and configuring PC's
- Cybersecurity challenges
- Solving puzzles and Escape Rooms
- Participating in soccer games and also working out.
- Online Courses
- Music
References
- Dawid de Bruin - +27 83 286 8540
Timeline
Remote Customer Support Agent
Curro Online
02.2022 - 09.2022
Junior Onsite Technician.
Curro Holdings Ltd
01.2022 - Current
Intern
Curro Holdings Ltd
01.2021 - 12.2021
Comptia A+
Comptia
NVQ Level 4 - Technical Support
Curro Holdings Private College
NVQ Level 5 - Systems Support
Curro Holdings Private College