Leroy Madongo
Pinetown
Summary
A highly hard-working motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in cross-functional collaboration, adeptly navigating various departments within the hotel to address challenges and ensure seamless operations. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager/Hotel Duty Manager
Premier Hotel Pinetown
Pinetown
11.2019 - Current
- I supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning, and customer service.
- Created monthly financial reports to analyze sales trends, budget Food & beverage cost percentages, and other expenses related to the food and beverage department.
- Ordered supplies and issued stock for kitchen staff in the absence of the Head chef in order to maintain adequate levels of inventory for daily operations
- I conducted monthly meetings with staff members to discuss performance goals and areas needing improvement.
- I trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- I oversaw the daily operations of all departments within the hotel, including the front desk, housekeeping, maintenance, and food and beverage services.
- Coordinated special events such as weddings, conferences or conventions at the hotel.
- Utilized a quality door programmer interface to investigate theft from rooms and issue/program master keys
- Partner with chefs to develop new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction was achieved.
- Monitored employee performance by providing constructive feedback through staff assessments.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Troubleshooting WiFi and computer issues for seamless operations
- Assisted with conference bookings and charges, ensuring seamless coordination and communication with vendors, attendees, and internal stakeholders.
Duty Manager
Premier Hotel Pinetown
Pinetown
02.2016 - 03.2017
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. (staff appraisals)
- Assigned work and monitored the performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained oversight over entire hotel premises, ensuring effective management of all departments in the absence of the General Manager.
- Oversaw all aspects of food and beverage inventory management, from procurement to invoice processing to monthly budgeting and stock audits.
Bar Manager
Premier Hotel Sani Pass
Underberg
10.2014 - 02.2016
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored bartender performance to ensure prompt and courteous service.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints promptly regarding food or beverage service quality.
- Led weekly team meetings to communicate information on upcoming events, promotions, and menu changes.
- Evaluated financial data pertaining to labor efficiency, waste reduction, and cost control initiatives.
- Managed day-to-day operations such as opening and closing duties, employee shift scheduling, cash handling procedures, and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Bartender
Premier Hotel Sani Pass
Underberg
11.2013 - 10.2014
Education
Diploma - Management of Food And Beverage Operations
International Hotel School
Durban06-2015
Skills
- Quality & Cost Control
- Inventory Management
- Decision-Making
- Budget Administration
- Analytical and Interpersonal Skills
- Purchasing / Capturing Invoice
- Excellent Communication
- Critical Thinking
Accomplishments
- Manager of the month
Certification
- Management of Food and Beverage Operations
- Cs50: Understanding Technology
- Introduction to Cyber Security
- Cyber Security Essentials
References
References available upon request.
Timeline
Food and Beverage Manager/Hotel Duty Manager
Premier Hotel Pinetown
11.2019 - Current
Duty Manager
Premier Hotel Pinetown
02.2016 - 03.2017
Bar Manager
Premier Hotel Sani Pass
10.2014 - 02.2016
Bartender
Premier Hotel Sani Pass
11.2013 - 10.2014
Diploma - Management of Food And Beverage Operations
International Hotel School
- Management of Food and Beverage Operations
- Cs50: Understanding Technology
- Introduction to Cyber Security
- Cyber Security Essentials
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