LERISO MACINGWANE
IT SUPPORT TECHNICIAN
Pretoria
Summary
Dedicated IT Support Technician with nine years of experience in efficient troubleshooting, effective solutions, and exceptional customer service. Expertise includes virtualization services, remote technical support, and resolution of complex software and hardware issues. Proven ability to thrive in collaborative team environments, consistently enhancing user satisfaction through reliable support. A solid foundation in project management principles complements technical skills, enabling effective project oversight and integration of methodologies into IT processes, currently enriched by hands-on experience in system management and user acceptance testing within the Digital Systems department.
Overview
1
1
Certification
12
12
years of professional experience
Work History
IT Support Technician
National Department of Health
06.2020 - Current
- Monitored and patched server virtual machines to ensure system security and performance.
- Remotely resolve escalated system errors.
- Delivered remote support to users, field technicians, and district technicians to resolve technical issues efficiently.
- Troubleshot and resolved synchronization and escalated system issues to maintain operational continuity.
- Perform system monitoring and patching on server virtual machines.
- Ensure all service center software is updated and operational.
- Participate in User Acceptance Testing (UAT) and user training.
- Ensure policies, standards and procedures are adhered to.
- Assist with risk management and audit queries.
IT Technician
Department of Health
07.2019 - 05.2020
- Provided first-line technical support for network applications.
- Installed and configured servers, computer equipment, and applications.
- Monitored local area network performance and ICT projects.
- Supported BAS, PERSAL, LOGIS, and email systems.
- Maintained and monitor all incidents logged through a call logging system.
- Maintained and monitored incidents logged through call logging system to ensure timely resolution.
- Provided prompt support to District facilities using NDOH Systems applications, enhancing user experience.
- Oversaw District ICT projects, monitoring information security (anti-virus, backup solution) and liaising with users to address IT requirements.
IT Technician Intern
Department of Agriculture, Land Reform and Rural Development
04.2014 - 03.2016
- Delivered desktop and network support, enhancing department operational efficiency.
- Diagnosed and repaired LAN/WAN and software faults, minimizing downtime.
- Performed server backups and monitored networks.
- Installed and supported software applications.
- Managed and maintained a virus-free network.
- Managed IT assets and maintained inventory lists.
- Liaised with suppliers.
- Managed and maintained virus-free network, ensuring secure and reliable operations.
Education
BTech - Project Management
Central University of Technology
Bloemfontein, South Africa01-2020
National Diploma - Information Technology
Walter Sisulu University
East London, South Africa01-2013
Senior Certificate - Matric
Mida School
Butterworth, South Africa01-2007
Skills
Help desk support
Remote Technical Support
User Acceptance Testing (UAT)
Network configuration
System configuration
Virtual Machines & Virtualization
Virtualization
Linux Server Administration (Ubuntu)
Certification
Code C1 Driver’s License
Timeline
IT Support Technician
National Department of Health
06.2020 - Current
IT Technician
Department of Health
07.2019 - 05.2020
IT Technician Intern
Department of Agriculture, Land Reform and Rural Development
04.2014 - 03.2016
BTech - Project Management
Central University of Technology
National Diploma - Information Technology
Walter Sisulu University
Senior Certificate - Matric
Mida School