Lerise Heynes
Branch Manager
Kuils River Cape Town
Summary
Dynamic Branch Manager at Medirite Plus Pharmacy with a proven track record in enhancing customer satisfaction and driving sales performance. Skilled in relationship building and branch operations management, I implemented effective strategies that consistently exceeded targets while fostering a culture of exceptional service.
Overview
8
8
years of professional experience
Work History
Branch Manager
Medirite Plus Pharmacy
11.2021 - 05.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Cosmetics Department Manager
Dischem Pharmacy
09.2017 - 10.2021
- Stayed up-to-date on industry trends and new product releases, incorporating relevant items into the department''s offerings to maintain competitiveness in the market.
- Analyzed sales data to identify trends and adapt strategies accordingly, maximizing profitability of the department.
- Implemented loss prevention measures, resulting in reduced shrinkage rates in the cosmetics section.
- Improved overall store reputation by consistently delivering exceptional customer service and addressing concerns promptly.
Education
No Degree - Management Development Program
University of Western Cape
Cape Town, South Africa 04.2001 -
High School Diploma -
Kasselsvlei Comprehensive High School
Bellville South 04.2001 -
Skills
Customer service
Additional Information
Reference
Reference
Timeline
Branch Manager
Medirite Plus Pharmacy
11.2021 - 05.2025
Cosmetics Department Manager
Dischem Pharmacy
09.2017 - 10.2021
No Degree - Management Development Program
University of Western Cape
04.2001 -
High School Diploma -
Kasselsvlei Comprehensive High School
04.2001 -
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