Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Lerato Qhena

Lerato Qhena

Guest House And Property Manager
Cradock,Eastern Cape

Summary

Dynamic professional with extensive experience as a Guest House Manager at Rasmeni And Son's Guesthouse, excelling in booking management and guest complaint resolution. Proven track record of enhancing guest satisfaction through personalized service and effective communication, while streamlining operations to boost revenue and foster repeat business.


Experienced with guest house operations, including managing staff and ensuring guest satisfaction. Utilizes strong leadership and organizational skills to maintain high standards of service. Track record of successfully adapting to dynamic environments and resolving issues promptly.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Guest House Manager and Property Manager

Rasmeni And Son's Guesthouse and Rasmeni Property
04.2025 - Current
  • Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
  • Streamlined booking processes to enhance efficiency and reduce errors in reservations.
  • Cultivated a welcoming atmosphere by designing aesthetically pleasing common areas that catered to diverse preferences of guests.
  • Increased guest satisfaction by implementing personalized service and attention to detail.
  • Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
  • Ensured compliance with local regulations and safety requirements for a secure environment for guests and staff alike.
  • Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Financial Advisor

SPIDDI Investments and Metropolitian Lesotho
09.2018 - 05.2023
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.

Community Mobilization Officer

World Vision Lesotho
06.2022 - 11.2022
  • Enhanced community engagement by organizing and implementing various outreach programs.
  • Trained and supervised staff members and volunteers, fostering a collaborative work environment focused on achieving goals.
  • Organized events such as workshops, seminars, and trainings to provide valuable resources to community members.
  • Collaborated with government agencies to ensure compliance with regulations pertaining to social services programs in the communities served.

Project Facilitator

World Vision Lesotho
10.2019 - 12.2019
  • Identified areas in need of improvement and implemented solutions.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Planned special events for program participants based on changing needs, times of year, and availability.
  • Optimized project outcomes with thorough risk assessments, contingency planning, and proactive issue resolution.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.

Community Development Facilitator

World Vision Lesotho
12.2007 - 09.2015
  • Developed tailored training materials, fostering skill development and knowledge sharing among participants.
  • Promoted gender equality through the integration of inclusive practices in all aspects of project implementation.
  • Attended conferences and industry events to discuss consulting opportunities.
  • Collaborated with multidisciplinary teams to design, implement, and evaluate sustainable development projects.
  • Delivered impactful presentations at conferences and seminars to share best practices and lessons learned from completed projects.

Education

Post Graduate Diploma In Project Management - Project Management

Institute Of Development Management
Lesotho, Maseru
04.2001 -

First Aid

STW Training World, East Gate
Eastern Cape, Cradock
09-2025

Bachelor of Arts - Business And Entrepreneurship

National University Of Lesotho
Lesotho
04.2001 -

Diploma In Business Management

Technical Institute Of Leloaleng
Lesotho, Quthing
10-2016

Community Based Work With Children And Youth

University Of Kwazulu Natal
Durban
07-2014

Skills

Booking management

Timeline

Guest House Manager and Property Manager

Rasmeni And Son's Guesthouse and Rasmeni Property
04.2025 - Current

Community Mobilization Officer

World Vision Lesotho
06.2022 - 11.2022

Project Facilitator

World Vision Lesotho
10.2019 - 12.2019

Financial Advisor

SPIDDI Investments and Metropolitian Lesotho
09.2018 - 05.2023

Community Development Facilitator

World Vision Lesotho
12.2007 - 09.2015

Post Graduate Diploma In Project Management - Project Management

Institute Of Development Management
04.2001 -

Bachelor of Arts - Business And Entrepreneurship

National University Of Lesotho
04.2001 -

First Aid

STW Training World, East Gate

Diploma In Business Management

Technical Institute Of Leloaleng

Community Based Work With Children And Youth

University Of Kwazulu Natal

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Lerato QhenaGuest House And Property Manager