Lerato Pulane Dimakatso Nakedi

Duties – Planned Patient Transport coordinator

· Coordinating and management of planned patient transport

· Coordinating of staff

· Transporting of patients

Duties – Events coordinator

· Coordinating and management of event

· Coordinating of event staff

· Managing of events stock and equipment

Operations Manager duties

· Management and preparing roster for staff

· Management, stock taking and ordering of stock including equipment

· Managing of vehicles

· Ensuring the daily running of the company and staff

· Liaising with clients and service providers

· Recording of stats and file keeping

· Billing management

Duties – EMS case manager (Dispatcher)

· Call taking

· Documenting of medical emergency calls and Inter facility transfers on the system

· Validation of members requesting emergency medical assistance

· Assessing, managing and authorizing of IFT cases either by road transfers or aero medical transfers

· Medical assistance / advise over the phone with primary or emergency calls

Duties – BLS operations medic

· Basic Life Support skills as stipulated by the HPCSA

· Basic communication skills

· Administration and paperwork

· Cleaning of equipment, vehicles and base

· Medical standby duties

· Management role if required

· Stock control and replenishing

· Treating of patients

Duties – Events coordinator

· Coordinating and management of event

· Coordinating of event staff

· Managing of events stock and equipment

Duties – Dispatcher

· Call taking

· Documenting of medical emergency calls and Inter facility transfers on the system

· Validation of members requesting emergency medical assistance

· Managing and obtaining authorizing of emergency and IFT cases

· Medical assistance / advise over the phone with primary or emergency calls

Other duties

· Management and preparing roster for staff

· Management, stock taking and ordering of stock including equipment

· Managing of vehicles

· Ensuring the daily running of the company and staff

· Liaising with clients and service providers

· Recording of stats and file keeping

Duties – EMS case manager (Dispatcher)

· Call taking

· Documenting of medical emergency calls and Inter facility transfers on the system

· Validation of members requesting emergency medical assistance

· Assessing, managing and authorizing of IFT cases either by road transfers or aero medical transfers

· Medical assistance / advise over the phone with primary or emergency calls

Duties – Medical travel case manager

· Call taking

· Documenting of calls on the system

· Managing of Medical Evacuation abroad and travel arrangements

Managing of medical and commercial repatriation cases SA and abroa

Duties

· Call taking

· Documenting of calls on the system

· Managing of Medical Evacuation abroad and travel arrangements

· Air medical case manager and dispatcher

· Managing of medical and mortal remains repatriation cases SA and abroad

Duties – 2IC

· Assisting the team leader with the running of the shift.

· Running the shift if team leader is not available

· Reporting of daily service levels and stats

· Managing work flow process on the floor

· Handling of case escalations / escalating to management

Responsible for dispatching and managing medical emergency cases in the control room, including the following duties and responsibilities.

· Call taking

· Documenting of medical emergency calls and Inter facility transfers on the system

· Validation of members requesting emergency medical assistance

· Assessing, managing and authorizing of IFT cases either by road transfers or aero medical transfers

· Air medical case manager and dispatcher

· Medical assistance / advise over the phone with primary or emergency calls

· Ad Hoc assignments, i.e. GEMS national awareness events

My responsibility was to answer medical emergency calls including the following duties and responsibilities.

· Call taking

· Documenting of medical emergency calls on the system

· Validation of members requesting emergency medical assistance

· Assigning of medical emergency calls to case managers

· Transferring of calls to relevant departments

Call taker

· Call taking

· Documenting of calls on the system

· Transferring calls to the personal health advisors