Lerato Paulinah Moleleki
Customer Liaison Officer
Kempton Park Ekurhuleni
Summary
Dynamic Senior Administrative Manager with a proven track record at the City of Ekurhuleni, excelling in document management and organizational leadership. Skilled in meeting facilitation and team collaboration, I have successfully enhanced operational efficiency and ensured compliance with governance standards, fostering a culture of excellence and accountability.
Administrative professional prepared to bring wealth of knowledge in managing office operations and enhancing procedural efficiencies. Proven track record in optimizing workflows and leading teams to achieve organizational goals. Known for strong organizational skills and effective communication.
Overview
13
13
years of professional experience
Work History
Senior Administrative Manager- Acting
City of Ekurhuleni
09.2024 - Current
- Provide administrative, secretarial and organizational support functions to ensure that a comprehensive quality service is rendered to service providers, departments and relevant employees
• Develop and maintain a comprehensive filing system in accordance with the National Archives and Records Services Act
• Draft, compile and circulate approved guidelines and procedures for implementation by all relevant role players
• Coordinate and communicate activities between the Chief Engineer and Engineers
• Assist with office processes to ensure that the office is efficiently run
• Coordinate and attend meetings and workshops
• Document, draft, record and maintain procedural policies, manuals, guidelines and council resolutions in an electronic format in accordance with appropriate legislation
• Render assistance to the Chief Engineer with front line operational support to reach the required aim of the Integrated Development Plan for the section
• Ensure that completed work adheres to governance and legislative requirements
• Adhere to specified standards, policies and SOP's to prevent and reduce wastage on financial resources and escalate associated risk
• Maintain customer service orientation and perform people management
Customer Liaison Officer
City of Ekurhuleni
12.2016 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Maintained accurate records of all customer interactions, providing valuable insights for future engagements.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
Warehouse Clerk
Independent National Electoral Commission
10.2015 - 10.2016
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Improved efficiency with quick and accurate loading of boxes.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
Call Taker-Intern
City of Ekurhuleni Emergency Service
08.2014 - 09.2015
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Typed incoming information promptly, maintaining [Number]% accuracy rate.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
- Recalled, summarized, prioritized, and categorized information.
- Improved response times with thorough knowledge of company services and accurate information delivery.
Assistant Teacher
Department Of Education
02.2012 - 07.2014
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided one-on-one and group-based learning support focused on student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teacher to identify and target opportunities for instructional improvements.
Education
Diploma in Business Management - Business Management
Boston City Campus
Kempton Park, South Africa 04.2001 -
Certificate - Public Administration And Management NQF Level 5
IQ Academy
East London, South Africa 04.2001 -
Certificate - Business Management
IQ Academy
East London, South Africa 04.2001 -
Certificate - Call Centre Administration
Vaal University Technology
Kempton Park, South Africa-Campus 04.2001 -
High School Diploma -
Ingqaizivele Secondary School
Tembisa, South Africa 04.2001 -
Skills
- Document management
- Meeting facilitation
- Recordkeeping and reporting
- Office supervision
- Organizational leadership
- Organization and multitasking
- Office management
- Budgeting and expense monitoring
- Team collaboration
- Staff management
- Data management
- Scheduling
Timeline
Senior Administrative Manager- Acting
City of Ekurhuleni
09.2024 - Current
Customer Liaison Officer
City of Ekurhuleni
12.2016 - Current
Warehouse Clerk
Independent National Electoral Commission
10.2015 - 10.2016
Call Taker-Intern
City of Ekurhuleni Emergency Service
08.2014 - 09.2015
Assistant Teacher
Department Of Education
02.2012 - 07.2014
Diploma in Business Management - Business Management
Boston City Campus
04.2001 -
Certificate - Public Administration And Management NQF Level 5
IQ Academy
04.2001 -
Certificate - Business Management
IQ Academy
04.2001 -
Certificate - Call Centre Administration
Vaal University Technology
04.2001 -
High School Diploma -
Ingqaizivele Secondary School
04.2001 -
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