Lerato Patunia Kheswa

• Establish strong relationships with clients and stakeholders, ensure long-term partnerships and repeat business.
• Implement and develop operational standards, policies and procedures.
• Hold monthly meetings to create business plans and staff training to drive successful business.
• Provide strong leadership to enhance team productivity and morale.
• Approving recruitment and termination of employment.
• Developing organizational objectives.
• Managing departmental budgets.
• Making critical decisions.
• Overseeing employee performance.
• Liaising with other managers and directors.
• Management skills for supervising individuals and departments.
• Leadership skills for setting the direction of your department.
• Interpersonal and communication skills for building relationships with their teams, peers and directors.
• Numeracy skills for managing budgets.
• Writing skills for preparing reports.
• Negotiating skills for securing the resources you need.
• Organizational and skills for prioritizing their responsibilities.
• Analytical and strategizing skills for identifying and implementing organizational goals.

• Improve workplace culture by initiating diversity and inclusion initiatives, resulting in higher employee satisfaction levels.
• Assess employee engagement levels through surveys and focus groups, implement actionable feedback for continuous improvement.
• Partner with business leaders to align HR strategy with organizational goals, driving company growth and success.
• Enhance employee retention by implementing effective onboarding and training programs.
• Recruitment and talent retention.
• Create and design job descriptions.
• Workforce planning and scheduling.
• Performance evaluation and management.
• Managing Employee Payroll, Benefits, and Leaves.
• Building Dedication and Commitment.
• Discussing Issues and Conflicts.
• Recognition and Reward Systems.
• Compliance with Rules and Regulations.
• Form part of the disciplinary committee.

• Strengthened internal controls through regular audits and adherence to regulatory requirements.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Negotiated favorable terms with clients, resulting in significant cost savings for the company.
• Daily invoicing of Assessments conducted and reports taken out.
• Consolidate monthly RAF remittances.
• Ensure accurate completion of subsistence claims and kilometer claims.
• Maintain financial receipts of all travels in the office.

• Records Management:

- Arrange meetings, files and take minutes.

- Archive and file incoming and travel related documentation, electronically and manually.

- Maintenance of properties and travel filing system for the units to be effective and efficient.

- Filing and archiving general Correspondence, Maintain and update database.

- Receive Submissions, file and register them accordingly.

• Procurement of Goods and Services

- Complete procurement forms for purchasing of items needed.

- Ordering goods and services.

- Budget shifting and writing financial reports.

- Ordering stationery and requesting petty cash.

- Liaise with internal and external stakeholders in relation to procurement of goods and services.

- Keep all track of all incoming invoices and ensure that all deadlines are met.

• Administrative support

- Receive all submissions and correspondence manually and electronically.

- Ensure that documents are affixed with the office date stamp.

- Maintain register/file of files and rentals opened and files /rentals closed as requested.

- Receiving calls and making calls to various clients, tenants and third parties involved.

• Provide travel and subsistence to the support staff

- Ensure accurate completion of subsistence claims and kilometer claims to be submitted to finance once a month.

- Maintain a detailed record of travel for the office.

• Assets management and verification

- Do asset verification in all property buildings.

- Maintain detailed records of assets through physical verification and Audits check.

- Facilitate the repair and dispose of assets.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Taking deposits, sashing cheques, money exchanges and money transfers.
• Engage with customers in a professional manner and ensure that customer's request is clear and understood.
• Adhering to customer queries telephonically.
• Processing general ledger entries and trade accounts maintenance.
• Admin assistant with all duties and responsibilities.
• General admin activities including faxing, filing, assist with telephonic queries and effectively administering the relevant records.
• Processing statements and new cheque book applications.
• Issuing new/renewal debit and credit cards as well as savings books.
• FICA requirements.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic.
• Opening of accounts.
• Advice on different product range suitable to the client's need.
• Adhering to any other query that the client might have, adhering to customer queries and problems encountered while using the machines.
• Office maintenance.
• Credit Evaluation.
• Office services as required.
• Marketing of products.
• Bad debt collection.
• Receive electronic faxes & outgoing correspondence and order stationery.
• Document control and management.