Lerato Melissa Naledi Mbatha

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

> Promote learners to be able to read

> Promote learners to read with understanding

> Encourage learners to work together as teams

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Achieved results by working with staff to meet established targets.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Monitored workflow to improve employee time management and increase productivity.