Reading
Lerato Mbalenhle Mthembu
Office Administration
Ermelo,MP
Summary
Dedicated Customer Service Professional experienced in managing front desk operations and enhancing patient communication. Delivered exceptional service through effective transaction handling and maintaining organized workspaces. Focused on teamwork and adaptability to meet evolving needs and foster positive customer relationships.
Overview
1
1
Language
8
8
years of professional experience
Work History
Receptionist
Maziiya Optical
03.2024 - 12.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and optical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for improved accessibility.
- Assisted in inventory management by tracking supplies and ordering materials.
Cashier
EMA Products CC
01.2018 - 01.2023
- Cultivated customer relationships to drive repeat business.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and inviting environment through daily cleaning tasks, including sweeping, mopping, and dusting.
Education
Higher Certificate - Office Administration
04.2001 -
Grade 12 -
04.2001 -
Skills
Appointment scheduling
Electronic record management
Effective communication
Client support
Customer relations
Time management
Organizational management
Work ethic and integrity
Patience and empathy
Additional Information
- Communication: Skill to communication verbally and non-verbally.
- Leadership/ Collaboration: Ability to cope, work or lead a team or individual.
- Critical Thinker: Accurate listener and punctual individual.
- Adaptability: Eagerness to learn, store information and apply in exemption.
- Flexibility: To deliver the quality in area of response.
Interests
Travelling
Photgraphy
Gardening
Timeline
Receptionist - Maziiya Optical
03.2024 - 12.2025
Cashier - EMA Products CC
01.2018 - 01.2023
Gert Sibande Collage - Higher Certificate , Office Administration
04.2001 -
Cebisa Secondary School - Grade 12,
04.2001 -