Hi, I’m
Lerato Loraine Mzolo
Johannesburg,GP
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Focused Job Title with proven record of outperforming sales objectives, exceeding service standards, and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
2
years of professional experience
1
Certification
Work History
KFC Orange Grove
Sales Attendance
01.2020 - 03.2022
Job overview
- Greet customers with a friendly and welcoming demeanor as they enter the KFC establishment.
- Assist customers in placing their orders, providing recommendations and answering any questions they may have about the menu items.
- Operate cash registers and process customer transactions accurately and efficiently.
- Ensure that orders are prepared correctly and in a timely manner by coordinating with kitchen staff.
- Maintain cleanliness and organization of the dining area, including clearing tables and keeping counters and floors clean.
- Monitor dining area for cleanliness and address any spills or messes promptly.
- Upsell menu items and promotions to increase sales revenue.
- Handle customer inquiries, complaints, and concerns in a professional and courteous manner, escalating issues to management as needed.
- Collaborate with other team members to ensure smooth operation of the restaurant during busy periods.
- Follow food safety and hygiene standards to ensure the safety of customers and staff.
- Adhere to company policies and procedures regarding customer service, cash handling, and cleanliness.
- Work efficiently in a fast-paced environment while maintaining a high level of customer service.
- Communicate effectively with team members and management to address any issues or concerns.
- Participate in training and development programs to enhance sales and customer service skills.
- Maintain a positive and friendly attitude while representing the KFC brand.
Education
Yovate Beauty Academy International
Beautician
Adult Basic Education & TrainingJohannesburg
Matric from Childhood Development
01.2014
Sigweje High SchoolKwa Zulu Natal
National Senior Certificate from Grade 12
01.2012
Skills
- Can work under minimum supervision
- Good communication skill
- Self-motivated and proactive
- Willing to learn more
- Committed
- Diligent
- Courteous
- Ready for challenges
- Good team player
- Can easily adapt to a new environment
- Goal oriented
- Complex Problem-solving
- Relationship management
- Personnel training
- Teamwork
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
LANGUAGES
English
IsiZulu
IsiXhosa
References
012 443 4082, KFC Orange Grove
Certification
- Area of certification Training -
Area of Certification Training:
Certificate in Beauty Therapy
@Area of Certification Training:
Certificate in Beauty Therapy
Institution: Yovate Beauty Academy International
Location: Windsor West, Randburg, South Africa
Completed: October 29, 2022
Time Frame:
Estimated training period: July 2022 – October 2022 (based on standard short-term beauty therapy programs)
Timeline
Sales Attendance
KFC Orange Grove
01.2020 - 03.2022
Yovate Beauty Academy International
Beautician
Adult Basic Education & Training
Matric from Childhood Development
Sigweje High School
National Senior Certificate from Grade 12
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