Highly effective customer service agent and hardworking individual with leadership qualities. Solutions-driven mindset and well-positioned for a new challenge. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Hi, I’m
Lerato Hunadi Jacobeth Niat Ngamga
Sales Consultant
Boksburg,GP
Summary
Overview
16
years of professional experience
Work History
Affinity Health Plan
Sales Consultant
05.2024 - Current
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Checked client organization and agreements with company priorities through automating content management systems.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
South African Airways
Customer Service Agent
6 2008 - 8 2020
Job overview
- Acting Team Leader for 14 months, attending flight briefings and debriefings, preparing the flight details on the display screens as per airline requirements, ensuring that there is sufficient stock at the counters, greeting passengers and providing them with a courteous and efficient service, checking travel documents and performing passengers profiling, checking passengers in and sending their bags to their final destination, asking them all security questions related to the liquids, aerosols, gels (LEG'S) to adhere to the South African Civil Aviation Authority (SACAA), giving them their boarding passes and directing them to the gate, weighing baggage and charging excess, after flight closure, going to the gate and preparing the gate for boarding, boarding passengers according to the service level agreement with the airline by boarding Business passengers, mothers with infants, and wheelchair passengers, when boarding is completed, waiting for pushback and airborne of the flight
Telesure Investment Holdings(Hippo Insurance)
Sales Consultant
04.2023 - 05.2024
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
South African Airways
Team Leader
06.2008 - 08.2020
Job overview
- Conducting briefings and debriefings, ensuring adequate staff for the flight as per the SLA and informing immediate supervisor if there is a shortage or overstaffed, opening flight on time for check-in and ensuring an on-time departure, maintaining frequent communication with the airline's other departments such as Load Controller, Ticketing, and Airport Authority, proactive customer care, problem-solving and complaint handling, customer liaison (flight liaison officer), supervision of check-in counters during the flight, co-ordination during the flight, closing the flight on time and ensuring that all paperwork for the flight is printed and handed over to relevant parties, ensuring that all messages are sent by the gate controller or check-in staff, ensuring that all standards as laid down in the SLA's are maintained
South African Airways
Customer Service Agent
01.2019 - 01.2020
Job overview
- Issued tickets accurately, adhering to airline policies and regulations, conducted rebookings with precision, managing changes to flight itineraries, reissued tickets efficiently, demonstrating a deep understanding of ticketing systems
Education
Affinity Training CenterBenoni, South Africa
Class of Business from Insurance
06.2024
University Overview
- Completed Coursework: Regulartory Examination_RE5
Year:2023
Intec College
Certificate in Principles of Industrial Psychology
University Overview
Hoerskool Drie Riviere
National Senior Certificate (Grade 12)
University Overview
Skills
Attention to Detail
Driverlicense
Driverlicense
Code 10Languages
English
Advanced (C1)
IsiZulu
Advanced (C1)
SeSotho
SeTswana
Afrikaans
Intermediate (B1)
References
References
Sello Monyamane, 083 414 7621 | 011 978 6446 (Work), SelloMonyamane@flysaa.com, Manager, South African Airways
Thato Spho 082 633 8125/078 549 1377 Supervisor- Telesure(Hippo Insurance)
Interests
Reading
Swimming
Movies
Accomplishments
Accomplishments
- Achieved 60% by completing Task with accuracy and efficiency.
- Supervised team of [15] staff members.
- Documented and resolved Issues which led to Results.
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork from home optionFlexible work hoursTimeline
Sales Consultant
Affinity Health Plan
05.2024 - Current
Sales Consultant
Telesure Investment Holdings(Hippo Insurance)
04.2023 - 05.2024
Customer Service Agent
South African Airways
01.2019 - 01.2020
Team Leader
South African Airways
06.2008 - 08.2020
Customer Service Agent
South African Airways
6 2008 - 8 2020
Affinity Training Center
Class of Business from Insurance
04.2023
Intec College
Certificate in Principles of Industrial Psychology
04.2014
Hoerskool Drie Riviere
National Senior Certificate (Grade 12)
04.2005
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