Lerato Gift Pilane
Sales Support Consultant(SME)
Centurion,GP
Summary
Energetic Sales Support Specialist focused on enabling strong finance sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
Overview
18
18
years of professional experience
Work History
Sales Support Consultant(SME)
Absa Bank
01.2022 - Current
- Coordinated responses and resources to handle special client requests.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing efficient support and guidance to the sales team.
- Strengthened client relationships through timely follow-ups, personalized service, and proactive problem-solving.
Sales Consultant
Absa Bank(Brooklyn)
01.2006 - 01.2022
- Provided sales and customer service assistance to walk-in traffic
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Retained consistent client base by conducting market research to develop brand strategy.
- Adhere to legislation and regulatory requirements applicable of CASA,FICA and NCA.
- Educate customers on bank procedures, security requirements and give appropriate advice and guidance.
- Attempt to resolve customer queries at first point of contact.
- Treasury custodian for rand and forex.
- Teller
- Followed up with existing customers to provide additional support and address concerns.
Education
Advanced Diploma in Business Management
MANCOSA
Pretoria, South Africa 04.2001 -
National Diploma in Economic Management Analysis
Tshwane University of Technology
Pretoria, South Africa07.2005
Certificate in Business Practice
Technikon Pretoria
Pretoria, South Africa11.1999
High School Diploma -
J.M Ntsime High School
Rustenburg, South Africa 04.2001 -
Skills
Relationship Building
undefinedAdditional Information
References
Miss Bathabile Sibeko
Designation: Branch Manager
Tel: 012 483 2500
076 078 1968
Mr Pieter Myburgh
Designation: Area Segment Manager
Tel: 012 674 7200
Mr Shawn Reddy
Designation: Specialist Risk Governance and Control
011 840 1002
079 472 2414
Timeline
Sales Support Consultant(SME)
Absa Bank
01.2022 - Current
Sales Consultant
Absa Bank(Brooklyn)
01.2006 - 01.2022
Advanced Diploma in Business Management
MANCOSA
04.2001 -
High School Diploma -
J.M Ntsime High School
04.2001 -
National Diploma in Economic Management Analysis
Tshwane University of Technology
Certificate in Business Practice
Technikon Pretoria
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