Lerato Charlotte Mashiane
Customer Service, Admin Assistant, Call Center Agent, Assistant Sales Executive
Sebokeng
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service/ Admin Assistance position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Star Nissan
09.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Call Agent
Consulta
10.2010 - 12.2020
- Attended training to stay up to date with new products and service offerings.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Maintained contact with customers to request referrals.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
Education
High School Diploma -
Suiderlig High School
Vanderbijlpark 04.2001 -
Skills
Workflow Optimization
Mail Handling
Quality Assurance
Data Entry
Expense Reporting
Reception Oversight
Calendar Management
Research
Letter Preparation
Scheduling
Database Management
Clerical Support
Filing
Office Administration
Appointment Scheduling
Deadline-Oriented
Microsoft Excel
Data Management
Client Relations
Reading Comprehension
Administrative Support
Microsoft Outlook
Training and Coaching
Professional Communication
Customer and Client Relations
Team Bonding
Conflict Mediation
Confidential Document Control
Database Administration
Timeline
Administrative Assistant
Star Nissan
09.2023 - Current
Call Agent
Consulta
10.2010 - 12.2020
High School Diploma -
Suiderlig High School
04.2001 -