Lerato Ayanda Felecity Mosa
Receptionist & Waitress
Graskop
Summary
Proactive and customer-oriented Receptionist with a track record of excellence at Angelsview Hotel. Excelled in data entry and telephone communication, enhancing guest satisfaction and booking efficiency. Demonstrated exceptional customer service skills, resolving complaints and inquiries with professionalism. Achieved a significant improvement in client record accuracy and appointment management.
Overview
7
7
years of professional experience
1
1
Language
Work History
Receptionist
Angelsview Hotel
08.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Waitress
Garden Shed Restuarant
03.2018 - 08.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant General Worker
Glory Hill Primary School
12.2020 - 04.2021
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Skills Certificate - Occupational Health And Safety
Oxridge Academy
Stellenbosch, South Africa 04.2001 -
Skills
Data entry
like to explore more of the nature
anything to do with nature ,like take a long walks ,be adventures seeing waterfalls and mountains enduring sunset nor sunrise
Timeline
Receptionist
Angelsview Hotel
08.2022 - 11.2024
Assistant General Worker
Glory Hill Primary School
12.2020 - 04.2021
Waitress
Garden Shed Restuarant
03.2018 - 08.2022
Skills Certificate - Occupational Health And Safety
Oxridge Academy
04.2001 -
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Kalpana Anil GaikwadKalpana Anil Gaikwad
F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)F&B Hostess at ERTH HOTEL (Armed Forces Club and Hotel)
Jeandre PaxtonJeandre Paxton
Scrap Yard Manager at DJM MetalsScrap Yard Manager at DJM Metals