LERATO VENESA MOKOENA

• Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
• Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
• Supported the Managing Director with strategic planning, execution, and reporting.
• Oversaw cross-functional projects to improve operational efficiency.
• Coordinated leadership meetings, tracked KPIs, and compiled executive reports.
• Enhanced internal systems and team collaboration.
  Key Skills: Strategy Execution, Executive Support, Project Oversight, KPI Tracking, Report Writing

• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Ensured compliance of training programs with SETA, QCTO, Microsoft, and AWS standards.
• Managed quality assurance systems and conducted internal audits and moderation.
• Monitored learner documentation, performance, and reporting accuracy.
• Collaborated with stakeholders to maintain program quality and accreditation.
  Key Skills: QA Systems, Accreditation, Audits, Compliance, Learner Support, Reporting
• Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
• Performed root cause analysis to identify and resolve quality issues and defects.

• Coordinated learner integration and program implementation across teams.
• Monitored training progress, engagement, and outcomes of existing cohorts.
• Collected feedback and performance data to assess program impact.
• Supported facilitators and managers to enhance learning absorption and application.
• Managed program tracking tools and prepared summary reports for leadership.
  Key Skills: Program Coordination, Impact Assessment, Stakeholder Engagement, Learner Support, Reporting

• Validation of claims
• Specialist Appointment & Authorizations
• Claims Management & Cost Containment
• Payments
• Rejections & Ex-Gratia's & Appeals
• Follow ups/Feedback
• Complaints Management

Electoral Officer & Deputy Presiding Officer
Electoral Commission of South Africa (IEC) – Ekurhuleni Metro Municipality
November 2023 – May 2024 (Part-time: Registration & Voting Events)

Appointed as Registration Officer during the 2024 National and Provincial Election (NPE) registration weekends.

Served as a Deputy Presiding Officer on election day, supporting presiding officials in managing the voting process.

• Closed voting booths by sealing ballot boxes and turning in votes.
• Counted over ballots to prepare official reports of election results.
• Furnished assistance and advice to new voters on proper steps and procedures.
• Developed and managed inventory supply lists and equipment orders to prepare voting units.
• Created fair, non-partisan environment to protect free choice of voters.
• Distributed ballots to voters and answered questions concerning voting procedures.
• Used Voter Management Devices (VMDs) (Modern System) to perform data entry and prepare correspondence.
• Handled voter registration, verification, and data capturing in compliance with Electoral Act 73 of 1998.
  Set up and dismantled voting station infrastructure and ensured smooth operations throughout the voting process.
• Oversaw queue management, ballot control, and compliance reporting, while assisting the public and IEC officials.
• Submitted daily reports and end-of-day statistics to IEC supervisors.

Key Skills: Voter Registration, Electoral Procedures, Public Engagement, Data Verification, Reporting & Compliance

• Liaised directly with brokers regarding new claims to be registered.
• Manage client/broker communication by answering phones and responding to email.
• Support managers with proactive, efficient clerical support to maintain smooth-running operations.
• Payment of service provider invoices
• Handling the monthly complaints report.

• Organized and updated systems, keeping records easily retrievable.
• Managed all incoming and outgoing mail, packages, and faxes. Sending out communication notifications both written and verbal.
• Promoted productivity by handling all administrative tasks, including schedules and correspondence.
• Edited and reviewed documents for grammar, consistency and compliance with company standards.
• Handled client correspondence and internal communications in professional manner.
• Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
• Built useful and easily used databases for contact information and other key data points.
• Booking of meeting and acting as their liaison between the client and Stakeholders.

• Performing Due diligence on all tele-transmission payments, letters, credit documents and foreign bills for collection documents.
• Due diligence check on custom documents for import payments such as SAD500, Custom worksheet, transport documents and any other documents related to the payment.
• Assisting clients with daily online banking functions on international payments as well as I-Trade system.
• Compliance management. Aiding clients with compliance issues while liaising with Excon Managers regarding Exchange Control Compliance for different portfolios.
• Advising on what is important and SARB requirements.
• Assisting with Balance of payment reporting on the Imports Verification System.
• Booking of rates, forward covers and spot transactions on behalf of Non-direct dealing clients. Guiding them through the process and problem resolution that might occur.
• Registration of new work received for the day.
• Assisting with walk-in clients and courier drivers.
• Fraud detection and suspicious payments and reporting of such incidents.
• Capturing and releasing of these foreign payments for final processing.

• Cold Calling and offering cellphone products to potential clients.
• Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
• Generated leads for new sales through telephone contact with customers and leads generated by the Bank.
• Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.
• Developed sales leads into new business opportunities, expanding client base and growing sales territories.
• Built and nurtured positive client and customer relationships through ongoing positive, professional communication.