Lerato Tete
Experienced Customer Coordinator Exports (Key Account)
Johannesburg
Summary
Experienced Customer Coordinator Exports (Key Account) with a demonstrated history of working in the logistics and supply chain industry. Skilled in account management, after-sales support, and customer relations, with a strong focus on quality control and compliance. Proven ability to manage complex export processes, including inspection execution, certificate issuance, and discrepancy resolution. Adept at handling customer inquiries and ensuring high levels of client satisfaction. Previous experience as an Administration Clerk involved order processing, invoicing, and data entry. Career goal includes leveraging extensive expertise to enhance operational efficiency and customer service excellence within a dynamic organization.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Key Account Trade Analyst (Export)
SGS - South Africa (Pty) Ltd
09.2022 - Current
- Internal Sale - Identify potential Key Accounts
- Assist with export Documentation for customs
- Analyze and resolve complaints, identify root causes, and find sustainable solutions
- Serving as liaison between SGS and Key Account by providing / addressing all client needs (Attending face to face meeting or Teams)
- Validating external parties in countries under their administration when file is processed in Operations system
- Monitoring of inspection execution, sampling, testing and invoicing
- Assist in the maintenance of the Quality Management System
- Manage all documents and client communication using Group sanctioned tools
Admin Controller
Savino Del Bene (Michelin Warehouse)
05.2018 - 08.2022
- Processing / Invoicing all incoming Michelin orders and doing quality check (JDE system)
- Submitting Export documents for BLNS countries
- Booking Express orders and arranging collection
- Ensuring Collection and delivery notes are done for each shipments/ orders
- Tracking and tracing orders daily
- Container receiving and capturing onto the system (Freightware)
- Stock taking
- Maintaining of all administrative procedures
- Resolving day to day Queries
Customer Coordinator (Trade-Analyst Exports)
SGS –South Africa (PTY) Ltd
07.2015 - 04.2018
- Receive and process export orders from customers
- Attending to export enquiries as requested by customers
- Providing / addressing all client needs
- Ensuring Service Request registration and, when applicable, creating hard files with relevant documents
- Provide a high level of customer service for clients interacts with clients and answer their inquiries about service provided
- Reviewing accuracy and completeness of Requests sent by clients to arrange Inspections
- Receiving necessary Conformity Assessment Instructions from Conformance Centre
- Requesting exporters and or producers the quality and transaction documents
- When applicable, monitoring of inspection execution, sampling, testing, etc
- Generating Invoice and follow up with exporter for payment
- Registration of payment
- Ensuring timeliness of certificate issuance
- Ensuring that amendments of Certificate of Conformance are duly approved and corrected
- Follow up with Liaison Officer / Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process
- Ensuring that proper Certificate of Conformance replacement procedure is followed when exporter reports Certificate of Conformance loss
- Complying with Quality Management System procedures as well as Country Instructions and other relevant instructions each Country has
- Ensure correct procedures are adhered to
- (inspection & verification)
- Inspection & verification
Warehouse, Reception and admin Coordinator
Savino Del Bene - Johannesburg
01.2013 - 06.2014
- Reception and admin coordinating duties
- Mahindra Customer service (Order Queries)
- Return Order Specialist
- Export distribution tracking
Education
Business Administration Level 04 -
Services SETA
Supply Chain Management NQF Level 5 - undefined
Metro Minds
Freight Forwarding and Customs Clearing NQF Level 4 - undefined
Metro Minds
Freight Forwarding and Customs Clearing NQF Level 3 - undefined
Metro Minds
Matriculation - English, Sesotho, Life Sciences, Mathematics, Physical Science, Geography, Life Orientation
Raphela Secondary
Skills
Decision-Making confidence
Clear communication
Logistics coordination
Negotiating expertise
Competitor and industry analysis
Written and verbal communication
Tariff classification familiarity
Analytical reasoning
Technical knowledge
Results orientated
Business protocols and procedures
Compliance understanding
Documentation handling
Supply chain management
Active listening
Networking
Establishing interpersonal relationships
Task collaboration
Professional telephone etiquette
Commitment to excellence
Communication skills
Critical observation
Customer focused
Data analysis
Meticulous eye for detail
Timeline
Key Account Trade Analyst (Export)
SGS - South Africa (Pty) Ltd
09.2022 - Current
Admin Controller
Savino Del Bene (Michelin Warehouse)
05.2018 - 08.2022
Customer Coordinator (Trade-Analyst Exports)
SGS –South Africa (PTY) Ltd
07.2015 - 04.2018
Warehouse, Reception and admin Coordinator
Savino Del Bene - Johannesburg
01.2013 - 06.2014
Supply Chain Management NQF Level 5 - undefined
Metro Minds
Freight Forwarding and Customs Clearing NQF Level 4 - undefined
Metro Minds
Freight Forwarding and Customs Clearing NQF Level 3 - undefined
Metro Minds
Matriculation - English, Sesotho, Life Sciences, Mathematics, Physical Science, Geography, Life Orientation
Raphela Secondary
Business Administration Level 04 -
Services SETA