Lerato Swartz
Senior Credit Controller
Johannesburg
Summary
Seasoned and goal driven Senior credit controller, more that just a debt collector with wealth of Experience of over 12 years within various environments and sectors.
Extensive credit control and debt collecting experience with a demonstrated track record , including proven accomplishments and strong computer literacy skills
Book value between 5million to 20 million, honest strong team player and believe that a good communicating team is more productive and key to success.
Prioritize the success of the team interests, ability for adapting to a wide range of people, and open to differences, attitudes, values and personalities
Detailed-orientated and very meticulous – remain involved until the target is reached – even if it means working after hours Strong organizational skills – love it!
Ridiculous amounts of focus, accuracy and stamina Versatile, adaptable and energetic
Hardworking Credit Officer well-versed in reviewing financial documents, preparing loan packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Credit Controller
Mix Telematics Africa
Johannesburg
12.2020 - Current
- Book Value 15mil to 20 mil (Corporate Accounts)
- Credit controller within vehicle tracking environment(Dealerships)
- Credit Vetting new clients
- Processing of Reconciliations, Statements, Invoices and credit notes
- Made decisions and recommendations about extending lines of credit.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Payment allocations and Refund pay overs.
- Handling client queries
- Reconciling complex month end accounts
- Export age analysis and ensure to reconcile and maintain debtors account.
Credit Controller
Mixtelematics Africa
Johannesburg
11.2018 - 11.2020
- Book Value 8mil to 10mil (Responsible for collecting on individual clients, consumer accounts
- Responsible for investigating and resolving all queries on debtor's accounts by escalating to various departments and to ensure that these corrections are processed timorously and accurately
- Proactively manage debt collection on assigned accounts
- Issuing of statements and recons to customers in accordance with SOPs
- Reduce Debtor days and increase company revenue
- Agree to payment plans with customers and ensure that are adhered to Investigation and resolution of queries to facilitate payments from customers
- Liaison and communication with internal departments as required in order maintaining accurate position on customer accounts
- Preparation of weekly reports and assisting other credit controllers as and when require.
- Prepare credit notes and process refunds where applicable.
- Preparing accounts for handed over
- Allocations of payments and rehabilitation of accounts.
- Preparations and batching of small balance write-off, credit write-up, Bad debt write off and Settlement billing.
- Kept all operations compliant with applicable regulations and established company policies.
- Reviewed customer accounts for compliance with repayment obligations.
Customer Care Consultant
Mix Telematics Africa
Johannesburg
09.2018 - 12.2019
- Resolution of client queries
- Managed more that 100 incoming calls per day
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Navigated multiple computer systems and applications to find information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved Clients queries.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Generated weekly and monthly reports to highlight customer service performance and measure milestones
Sales Consultant
Joshua Trust
Johannesburg
01.2016 - 12.2016
- Managed over 70 customer calls per day
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Retained consistent client base by conducting market research to develop brand strategy.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Oversaw daily outbound calls to identify services that address primary needs.
- Retained consistent client base by conducting market research to develop brand strategy
- Responded to telephone and in-person requests for information
Education
Certificate in Credit Management 1 And 2 - Credit Management
Credit Blende Training
Johannesburg 01.2022 - Current
Generic Management (NQF 4) – FET Certificate. - Generic Management (NQF 4) – FET Certificate.
Seta Accredited
Johannesburg 09.2017 - 10.2018
Computer Literacy Certificate - EUC Computer Literacy
KOEC Center
Johannesburg 01.2013 - 03.2013
Certificate in Basic Call Centre Training - Basic Call Centre Training
KOEC Center
Johannesburg 04.2013 - 06.2013
Skills
Credit programs
undefinedAccomplishments
Certificate in Credit Management 1 and Credit Management 2
Certificate in Generic management NQF level 4
Timeline
Certificate in Credit Management 1 And 2 - Credit Management
Credit Blende Training
01.2022 - Current
Senior Credit Controller
Mix Telematics Africa
12.2020 - Current
Credit Controller
Mixtelematics Africa
11.2018 - 11.2020
Customer Care Consultant
Mix Telematics Africa
09.2018 - 12.2019
Generic Management (NQF 4) – FET Certificate. - Generic Management (NQF 4) – FET Certificate.
Seta Accredited
09.2017 - 10.2018
Sales Consultant
Joshua Trust
01.2016 - 12.2016
Certificate in Basic Call Centre Training - Basic Call Centre Training
KOEC Center
04.2013 - 06.2013
Computer Literacy Certificate - EUC Computer Literacy
KOEC Center
01.2013 - 03.2013
Similar Profiles
Lesego Maria MokoneLesego Maria Mokone
Client Service Manager at Mix telematics AfricaClient Service Manager at Mix telematics Africa
Nozipho TlomatsanaNozipho Tlomatsana
Supervisor Credit Control at Mix Telematics AfricaSupervisor Credit Control at Mix Telematics Africa
Brandon ArendseBrandon Arendse
Client Care Manager at MiX TelematicsClient Care Manager at MiX Telematics