Lerato Sono
Archivist
Johannesburg
Summary
With a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset, i am confident in My ability to contribute effectively to your team. My skills align well with the requirements of the role, and I am eager to bring My dedication and enthusiasm to help achieve the company's objectives.
Overview
9
9
years of professional experience
35
35
years of post-secondary education
Work History
Brand Promoter
Annie Mulan
10.2023 - Current
- Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
- Collaborated with cross-functional teams to develop cohesive marketing campaigns that generated buzz around new products.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
- Managed event logistics, including scheduling, staffing, set-up, teardown, inventory management, and budget adherence.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
Administrator
Maredi Technologies
01.2022 - 09.2023
- Maintain records, processes, procedures including responsibilities for data entry of specific quality related information
- Interact with company personnel at all organizational level
- Booking meeting rooms, refreshments and lunches
- Raise purchase orders as requested
- Arranging travel and accommodation for staff
- Maintaining the staff holiday calendar
- General office duties.
Call Center Sales Representative
Real Promotion (Telkom)
08.2021 - 12.2021
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Sales Agent Representative
Le Morgan Direct Marketing
01.2021 - 07.2021
- Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
- Implemented effective sales strategies for consistent growth in market share.
- Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
Store Cashier
Liquor Legends
01.2020 - 12.2020
- Finding items on shelves
- Recommending and selling merchandise to customers
- Ringing up retail sales, receive payments and give change
- Check proper identification to sell liquor and cigarettes.
Fashion consultant
Fabian
01.2017 - 12.2019
- Advice customers and clients in making fashion decisions
- Making recommendations on individual piece, outfit, colour palettes, style and fabric
- Providing customer service and resolving critical client issues
- Entering and processing orders and providing follow ups on orders
- Ordering and maintaining inventory.
Personal trainer
Mayibuye Fitfest Gym
02.2015 - 12.2016
- Monitor exercising customers and provide fitness assessment and feedback
- Offer personal training and fitness education according to client's health needs
- Provide personal training and prescribe work out programs for clients
- Handling admin work.
Education
No Degree - Higher Certificate in Archives And Records Managem
University of South Africa (UNISA)
Pretoria 04.2001 - 04.2018
Bachelor of Arts - BA( Communication Science)
University of South Africa (UNISA)
Pretoria 04.2001 - 04.2019
Grade 12 - undefined
Edenglen High school
Skills
Excellent customer service
Very good communication skills
Ability to work as an individual or as a team
Ability to adopt to new environment
Brand Awareness
Customer Relations
Customer Engagement
Customer Service
Effective communicator
Conflict resolution techniques
Personal Information
- Date of Birth: 04/11/92
- Gender: F
- Nationality: South African
References
- Vera Novacovich, Fabiani store manager, 0613681892
- Wanda, Mayibuye fitfest gym owner, 0785671303
- Thabo Makwela, Maredi Technologies Operations Manager, 0829471380
- Clive, Liquor Legends Manager
Timeline
Brand Promoter
Annie Mulan
10.2023 - Current
Administrator
Maredi Technologies
01.2022 - 09.2023
Call Center Sales Representative
Real Promotion (Telkom)
08.2021 - 12.2021
Sales Agent Representative
Le Morgan Direct Marketing
01.2021 - 07.2021
Store Cashier
Liquor Legends
01.2020 - 12.2020
Fashion consultant
Fabian
01.2017 - 12.2019
Personal trainer
Mayibuye Fitfest Gym
02.2015 - 12.2016
No Degree - Higher Certificate in Archives And Records Managem
University of South Africa (UNISA)
04.2001 - 04.2018
Bachelor of Arts - BA( Communication Science)
University of South Africa (UNISA)
04.2001 - 04.2019
Grade 12 - undefined
Edenglen High school