Lerato Sonjica

• Restaurant and Admin
  
  * Processing all mails, screening calls, and answering enquiries/complaints.
  * Responsible for restaurant bookings. Liaise details with relevant employees.
  * Create restaurant function sheets and ensuring that these are properly managed.
  * Update department databases/data capturing.
  * Handle routine sales transactions which include operating POS, cash, and card transactions.
  * Weekly cash up summary for restaurant, wine tasting ang boutique.
  * Monthly Supplier consignment reports and submission of monthly invoices to the accounts department.
  * Diary management, including arranging and coordinating meetings for various departments, driver's delivery/collection schedule. Taking minutes for all management meetings.
  * Office maintenance, including replenishing consumables and stationery.
  * Communicate special occasions, notices, memos promptly to all staff.
  * Update general info / SOP documentation. Ensuring it is saved to server.
  * Assist with hospitality special events as needed.
  * ⁠Printing and cutting menus for the restaurant frequently.
  * ⁠Designing menus for private dining and special events e.g Christmas Day, Mothers Day etc.
  * ⁠Hostess in the restaurant.
  * ⁠Providing occasional PA service to owner.
  * Financial management tasks including banking and handling the petty cash.
  * ⁠Setting up special events, dates and deposits on Dineplan (reservation system).
  * ⁠Update sites such as Dining Out and Eat Out with new menus.
  * ⁠Replying to Dine plan, TripAdvisor and Google reviews.
  
  Boutique
  * Provide training to boutique casuals ensuring they know boutique polices, products and how to operate the POS.
  * Complete weekly cash up by pulling Micros report and comparing it to sales captured on the POS.
  * ⁠Create monthly sales reports indicating consignment / purchased stock sold.
  * ⁠Monthly supplier consignment reports and submission of all supplier invoices to the accounts department.
  * Monthly stock take for boutique.
  Ensure stock levels are sufficient by placing orders with suppliers.
  * Adding new products to Micros system and ensuring that prices are updated accordingly.

Started as an administrator, was promoted to helpdesk coordinator 11 months later.
Liaised with new customers and existing clients via email, WhatsApp and telephonically to assist with their refrigeration issues. Collecting and analyzing client feedback, as well as drafting reports for senior management.
Managing all technicians in the Gauteng, Mpumalanga, North-West and Limpopo regions, as well as liaising with subcontractors. Planning of the technicians' daily routes, long-distance trips, annual leave as well as delegating callouts to company technicians and subcontractors. Booking of technicians' accommodation and vehicle service.
Generating quotes to clients and purchase orders to suppliers.
Processing company technicians' paperwork within set deadlines and creating billing notes for the accounts department to invoice clients.
Processing subcontractors' invoices to the company and resolving all related
queries from the finance department.
Performing switchboard duties, and training of new staff members in the Services department.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Sales of game drives, spa treatments and other activities. Making hotel, restaurant, game drive and spa reservations as well as taking payments thereof. Hosting in the restaurant and bar, assisting waiters on busy days.
  All hotel administration, performing secretarial duties to the proprietor as well. Providing guests with information, and sometimes assisting guides on game drives.
  Daily cash ups, handling of petty cash and payment of casual wages

• 6 Months in-service training. Interacting with tourists and providing them with relevant tour information. Sales, working on the till, cash ups
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.

Worked weekends and holidays as a first-year student in the Wellington Wines tasting room. Presented wine tastings while working with clients and making sales. Operated the till, did cash ups and stock taking.