Lerato Seopetsa
Currently Unemployed
Pretoria,Gauteng
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in FBSS,MIDAS,ODP etc technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations.
Dedicated to cost, process and resource optimization. Hardworking Consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service.
Outstanding motivator possessing first-rate intercommunication skills to work at all levels of organization. Talented Consultant with excellent client oversight, issue resolution and presentation skills. Highly effective at juggling multiple tasks and projects.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
Work History
Consultant
ABSA BANK LTD
Pretoria, Gauteng
2006.06 - 2018.02
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices, and management systems.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Authored detailed work plans to meet business priorities and deadlines.
- Developed strategic component development plans to support future projects.
- Provided updates to all stakeholders on key milestones for projects.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined solutions for clients promptly and professionally.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Tebogwana High School
Pretoria 2001.01 - 2021.12
No Degree - National Higher Certificate in Banking
Milpark Business School
Johannesburg 2013.02 - 2013.12
Skills
Client Relationships
Processes and procedures
User support
Knowledgeable in Microsoft word, Powerpoint , Banking Systems
Team Leadership & Development
Interpersonal Communication
Analysis & Evaluation
Employee development planning
Strategic oversight
Priority management
Mentorship and coaching
Interpersonal communications
Operations management
Team Building
Search Engine Optimization
Timeline
No Degree - National Higher Certificate in Banking
Milpark Business School
2013.02 - 2013.12
Consultant
ABSA BANK LTD
2006.06 - 2018.02
High School Diploma -
Tebogwana High School
2001.01 - 2021.12