LERATO SALPHINAH MAPHALLA
Scientist
Mamelodi
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Professional scientist with deep expertise in Biochemistry and microbiological techniques, laboratory protocols, and data analysis. Adept at fostering team collaboration and driving results through adaptability and reliability. Skilled in aseptic techniques, microbial culturing, and molecular biology with strong emphasis on quality control and safety compliance. Known for precision, problem-solving aptitude, and ability to thrive in dynamic environments.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Volunteer
Khutsong Pharmacy
10.2024 - Current
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Increased customer satisfaction by providing timely and accurate medication information to customers.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Store Manager
Brooklyn Mall Pretoria
01.2020 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
ASSISTANT STORE MANAGER
MRP SPORT
01.2018 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Supervisor
Menlyn Pretoria
01.2017 - 01.2018
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Oversaw daily operations to ensure smooth and efficient store function.
- Developed and enforced safety protocols, maintaining secure environment for both staff and customers.
Store Associate
MR Price Sport Attebury Value Mart
08.2016 - 01.2017
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
Education
FORENSIC SCIENCE NQF 5 -
FORENSIC ACADEMY AFRICA
FORENSIC SCIENCE BIOLOGY NQF 6 - undefined
FORENSIC ACADEMY AFRICA
Bachelor of Science - BSc Biochemistry And Microbiology
University of South Africa
Pretoria South Africa 04.2001 -
Skills
analytical
critical thinker
Teamwork and collaboration
Time management
Positive attitude
Problem-solving
Team collaboration
Organized and efficient
Attention to detail
Adaptability and dependability
Timeline
Volunteer
Khutsong Pharmacy
10.2024 - Current
Store Manager
Brooklyn Mall Pretoria
01.2020 - 02.2021
ASSISTANT STORE MANAGER
MRP SPORT
01.2018 - 01.2019
Store Supervisor
Menlyn Pretoria
01.2017 - 01.2018
Store Associate
MR Price Sport Attebury Value Mart
08.2016 - 01.2017
Bachelor of Science - BSc Biochemistry And Microbiology
University of South Africa
04.2001 -
FORENSIC SCIENCE BIOLOGY NQF 6 - undefined
FORENSIC ACADEMY AFRICA
FORENSIC SCIENCE NQF 5 -
FORENSIC ACADEMY AFRICA