LERATO ROBINSON
Administration
Bloemfontein,Fs
Summary
Administrator supporting front-desk operations, purchase orders, document control, and internal coordination. Handles 25+ student and client requests per day, processes 5+ purchase orders per week, maintains 150+ records per month, and follows up on pending items to keep deadlines on schedule. Brings strong office administration, data handling, and communication skills to busy service environments.
Overview
4
4
Languages
9
9
years of professional experience
Work History
CALL CENTRE MANAGER & DATA ANALYST
CRC
06.2016 - 11.2018
- Managed 10 daily support calls while balancing service levels and client responsiveness across the queue.
- Oversaw daily call centre operations, keeping service delivery consistent and client interactions professional.
- Captured and analyzed customer feedback and support trends to strengthen reporting and data-driven service improvements.
- Trained and supervised volunteer support staff, promoting consistent handling of inbound client issues.
- Resolved inbound client issues promptly while maintaining clear communication and reliable follow-through.
CUSTOMER RELATIONS EXECUTIVE / REGIONAL SALES MANAGER
ATM SOLUTIONS
07.2011 - 04.2016
- Handled 12 customer support cases weekly across settlements, downtime, and installation inquiries while maintaining service continuity.
- Managed client onboarding and retention activities, providing steady support for ATM and POS terminal accounts.
- Responded to customer queries covering settlements, downtime, and installations with clear, timely communication.
- Prepared and followed up on customer quotes and project proposals to support sales support and service contract administration.
- Coordinated site data collection and service contract changes, aligning records with operational updates.
- Maintained client records and worked with technical teams to resolve issues and improve uptime.
Front Desk Administrator
BARLOWORLD EQUIPMENT
11.2009 - 05.2011
- Processed 11 purchase orders weekly while maintaining accurate administrative records and timely follow-up.
- Handled reception duties and general administration, creating a reliable first point of contact for internal teams and visitors.
- Filed documentation and maintained organized records to keep information accessible for daily administrative use.
- Liaised with internal teams to support communication, coordinate requests, and keep work moving toward deadlines.
Education
Grade 12 - English, Afrikaans, South Sotho, Geography, Biology, Accounting, Business Economics, Commercial Math, Physiology
Eunice Girls School
01.2005
Skills
Order processing & sales support
Client relationship management
Quote preparation & follow-ups
Customer onboarding
Issue resolution
Microsoft Office Suite
Administration & document control
CRM systems
Records management
Service contract administration
Call centre operations
Customer support
Data analysis
Workflow prioritization
Team coordination
Contract administration
Account retention
Call queue management
Performance reporting
Customer feedback analysis
Data validation
Timeline
CALL CENTRE MANAGER & DATA ANALYST
CRC
06.2016 - 11.2018
CUSTOMER RELATIONS EXECUTIVE / REGIONAL SALES MANAGER
ATM SOLUTIONS
07.2011 - 04.2016
Front Desk Administrator
BARLOWORLD EQUIPMENT
11.2009 - 05.2011
Grade 12 - English, Afrikaans, South Sotho, Geography, Biology, Accounting, Business Economics, Commercial Math, Physiology
Eunice Girls School