Lerato Ramushu

• Collaborated with cross-functional teams, ensuring seamless software integration.
• Reduced downtime with proactive system monitoring and maintenance tasks.
• Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
• Contributed to the successful completion of major IT projects within stipulated deadlines by efficiently collaborating with team members.
• Streamlined helpdesk processes for faster response times to client inquiries.
• : Monitored and responded to security alerts on devices protected by Microsoft Defender Advanced Threat Protection.
• Improved customer satisfaction by promptly addressing and resolving IT issues.
• Documented standard operating procedures for consistent technical support delivery across the organization.
• Supported end-users in troubleshooting hardware and software problems effectively.
• Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.
• Managed hardware inventory, ensuring timely replacements and minimizing equipment downtime.
• Coordinated with vendors for warranty support, ensuring minimal impact on business operations during repairs or replacements.
• Managed Mimecast management, configuration, and reporting

• Supported users via remote support tools both regional and global
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Onboarding and offboarding users in the organization using Active Directory and Office 365
• Enhanced network security with regular vulnerability assessments and prompt patch installations.
• Look after backup generators making sure that services are done, and generators are always filled
• Configured hardware, devices, and software to set up work stations for employees.
• Vendor management
• Access tag system management
• Worked with various suppliers of hardware and software internationally
• Office 365 Admin

Reference: Manager, Daniel Treherne, daniel@treherne.uk

• Assemble desktop PC's and install operating systems
• Format and install operating systems on laptops
• Create how to documents for better use for teammates and users
• Onboarding and offboarding users in the organization using Active Directory and Office 365
• Provide local and remote end user support resolving technical issues
• Monitoring computer treats through Microsoft security center
• Look after backup generators making sure that services are done, and generators are always filled due to loadshedding
• Update and maintain of office assets and registers
• Deal with various suppliers of hardware and software internationally
• Office 365 Admin
• Excellent customer services skills

Reference: Manager Charl Fourie 082 857 3643

• Logging calls on Helpdesk system
• Capturing information pertaining to incidents
• Updating calls and making sure calls are sent to the correct resolver/s
• Configuring Mobile & laptop devices to the network & Hardware issues for students
• Deployment of office 365
• Configuration of emails
• Troubleshooting student devices
• Monitoring and Managing student accounts
• Managing Active Directory

Reference: Supervisor Fiazoon Margrose

011 717 1648/072 197 9555