Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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Lerato Ramushu

Level 2 IT Support Engineer
90 Sunningdale Jackal Creek Golf Estate

Summary

I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Level 2 IT Support Engineer

Nintex
09.2024 - Current


  • Collaborated with cross-functional teams, ensuring seamless software integration.
  • Reduced downtime with proactive system monitoring and maintenance tasks.
  • Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
  • Contributed to the successful completion of major IT projects within stipulated deadlines by efficiently collaborating with team members.
  • Streamlined helpdesk processes for faster response times to client inquiries.
  • : Monitored and responded to security alerts on devices protected by Microsoft Defender Advanced Threat Protection.
  • Improved customer satisfaction by promptly addressing and resolving IT issues.
  • Documented standard operating procedures for consistent technical support delivery across the organization.
  • Supported end-users in troubleshooting hardware and software problems effectively.
  • Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.
  • Managed hardware inventory, ensuring timely replacements and minimizing equipment downtime.
  • Coordinated with vendors for warranty support, ensuring minimal impact on business operations during repairs or replacements.
  • Managed Mimecast management, configuration, and reporting

IT Support Engineer I

NINTEX
01.2021 - 09.2024
  • Supported users via remote support tools both regional and global
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Onboarding and offboarding users in the organization using Active Directory and Office 365
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Look after backup generators making sure that services are done, and generators are always filled
  • Configured hardware, devices, and software to set up work stations for employees.
  • Vendor management
  • Access tag system management
  • Worked with various suppliers of hardware and software internationally
  • Office 365 Admin


Reference: Manager, Daniel Treherne, daniel@treherne.uk



IT Associate

K2WORKFLOW
04.2020 - 12.2021
  • Assemble desktop PC's and install operating systems
  • Format and install operating systems on laptops
  • Create how to documents for better use for teammates and users
  • Onboarding and offboarding users in the organization using Active Directory and Office 365
  • Provide local and remote end user support resolving technical issues
  • Monitoring computer treats through Microsoft security center
  • Look after backup generators making sure that services are done, and generators are always filled due to loadshedding
  • Update and maintain of office assets and registers
  • Deal with various suppliers of hardware and software internationally
  • Office 365 Admin
  • Excellent customer services skills


Reference: Manager Charl Fourie 082 857 3643

IT Support Consultant

The University of Witwatersrand
10.2019 - 3 2020
  • Logging calls on Helpdesk system
  • Capturing information pertaining to incidents
  • Updating calls and making sure calls are sent to the correct resolver/s
  • Configuring Mobile & laptop devices to the network & Hardware issues for students
  • Deployment of office 365
  • Configuration of emails
  • Troubleshooting student devices
  • Monitoring and Managing student accounts
  • Managing Active Directory


Reference: Supervisor Fiazoon Margrose

011 717 1648/072 197 9555

Education

HIGHER CERTIFICATE IN INFORMATION TECHNOLOGY - Information Technology

University of Johannesburg
Johannesburg, South Africa
03.2020 - Current

Technical Support NQF L4 -

Torque IT
02.2018 - 01.2019

Grade 12 -

Athlone Boys High School

Skills

Microsoft 365 (including Office, Exchange, SharePoint, Teams

Active Directory

Azure

MFA

Microsoft Endpoint Manager

Intune

Autopilot

Mimecast

LastPass

Mxdr

Application support

Hardware diagnostics

Operating systems

Personal Information

  • Date of Birth: 18/02/98
  • Gender: Male
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Single

Accomplishments


Microsoft Certifications

• AZ-900: Microsoft Azure Fundamentals
• AZ-104: Microsoft Azure Administrator


Global Laptop Refresh


• In-scope laptops identified based on processor age.
• Laptop specifications realigned to meet operational needs and ensure a consistent global service catalogue.
• All new laptops were fit for purpose while ensuring no unnecessary spend.


Nintex South Africa Office Refurbishment


• Reviewed, planned and purchased the IT equipment for the new office, working with regional teams.
• Reviewed and standardized desk equipment.
• This enabled local users and users travelling between offices to arrive at any desk and work without needing IT support.

• Worked with Audio and Visuals team to get the best equipment for our conference rooms.







Timeline

Level 2 IT Support Engineer

Nintex
09.2024 - Current

IT Support Engineer I

NINTEX
01.2021 - 09.2024

IT Associate

K2WORKFLOW
04.2020 - 12.2021

HIGHER CERTIFICATE IN INFORMATION TECHNOLOGY - Information Technology

University of Johannesburg
03.2020 - Current

IT Support Consultant

The University of Witwatersrand
10.2019 - 3 2020

Technical Support NQF L4 -

Torque IT
02.2018 - 01.2019

Grade 12 -

Athlone Boys High School
Lerato RamushuLevel 2 IT Support Engineer