LERATO PRETTY MALEMA
Midrand,South Africa
Summary
Offering strong communication skills and positive attitude, bringing ability to resolve issues and build rapport with customers.
Knowledgeable about teamwork and problem-solving, with keen interest in learning and growth. Ready to use and develop customer interaction, conflict resolution, and active listening skills.
Handled queries knowledgeably and promptly to meet performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Customer service agent
Ram couriers
ISANDO, SOUTH AFRICA
2020.09 - Current
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction.
- Delivered high-quality customer service, resolving queries and complaints efficiently.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Assisted customers in navigating company website, enhanced user experience.
- Developed relationships with clients for increased loyalty and retention.
- Conducted outbound calls, improved brand awareness among potential customers.
IT technical support intern
Ram couriers
ISANDO, SOUTH AFRICA
2019.07 - 2020.06
- Provided first-line support to customers by addressing inquiries and troubleshooting issues within agreed service level agreement (SLA).
- Managed daily IT operations to ensure seamless technology experience for users and maintain a trouble-free working environment.
- Configured IT systems for new users, ensuring they had the necessary tools to start their roles effectively. with IT systems and equipment, offering further support and guidance to new starters.
- Resolved user questions about hardware and software operation to assist in problem-solving.
- Provided support, education and training to increase user confidence navigating IT systems.
- Prepared documentation and training manuals for users and other consultants.
- Maintained clean, safe working environments to eliminate accident risks.
Software Development Intern
Coralite training academy
RIVONIA, SOUTH AFRICA
2018.08 - 2019.05
- Created HTML templates, JavaScript files and CSS for UI module development.
- Tested code for bugs and technical issues, resolving errors to improve overall application performance.
- Managed HTML5 and JAVA projects by coordinating tasks and resources to ensure timely delivery.
- Completed training in software development theory, techniques, and coding best practices to enhance programming skills.
- Acquired multiple coding languages and development frameworks to adapt to evolving programme requirements.
Education
Diploma of Higher Education - Information technology
Vaal University of technology
Vaal, FSSkills
- Client relationship management
- Complaint resolution
- SLA knowledge
- Technical liaison
- Deadline management
- Multitasking capabilities
- Client oriented
- Communication skills
- Commitment to excellence
Certification
Microsoft: Azure Fundamentals(AZ-900)
- Cloud principles
- Azure management tools
- Networking
- Identity, security and cost management
HOBBIES AND INTERESTS
Reading
DRIVING LICENCE
Category C
LANGUAGES
English
Advanced
Sepedi
Proficient (C2)
Timeline
Customer service agent
Ram couriers
2020.09 - Current
IT technical support intern
Ram couriers
2019.07 - 2020.06
Software Development Intern
Coralite training academy
2018.08 - 2019.05
Diploma of Higher Education - Information technology
Vaal University of technology