LERATO OCEANIA MONARENG
Insurance Consultant
Johannesburg
Summary
Sales and customer service professional with 10+ years experience in lead generation and retentions skills,proven customer service, and communication skills to effectively fill and perform the customer service, sales and retention associate role in.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Sales Consultant
Energy at Workx Projects
Johannesburg
12.2021 - 05.2023
- Company Overview: Standard Bank
- Sales and client servicing. Obtaining new business and upselling existing offering long term funeral policies, home owners insurance products
- Recording and responding to customer complaints
- Developing strategies to retain customers, practicing skill share with junior associates
- Standard Bank
Senior Retentions Consultant
Motus - M Sure Group
09.2011 - 10.2020
- Retaining clients on behalf of short and long term insurance companies
- Retaining VAPS (Value Added Products) for vehicles
- Underwriting and Claims insurance
- Retention of short and long term vehicle warranties
Retentions Advisor
Outsurance
06.2010 - 09.2011
- Retention of all insurance policies offered by outsurance
- Servicing and Upselling
Sales and Customer Service Advisor
Nedbank
04.2006 - 06.2010
- Servicing of clients with service related queries, Internet banking and Nedbank app products
- Transactional banking account queries
- Fraud and risk servicing and investigation processing
- Merchant Admin Queries
- Customer Service and retention with merchants utilizing Nedbank speed points
- Maintainence of merchants overall
Education
Class of Business Training - Long Term Insurance
Compliance And Learning Center
Johannesburg 01.2021 - 01.2022
Class of Business - Short term insurance : Commercial lines
Moonstone Business School of Excellence
Johannesburg 01.2014 - 01.2014
Corporate Communication -
University of Witswatersrand
Johannesburg 01.2015 - 02.2016
Regulatory Examination - RE 5
F.P.I Examination Body
Johannesburg 01.2012 - 03.2013
Retail Travel - Code 10
Damelin
Johannesburg 01.2004 - 12.2006
Skills
verbal communication
written communication
telephone etiquette
project management
marketing
ability to work in fast paced environments
ability to work under pressure
Time management
Certification
FAIS IT, 01/01/20
References
Available upon request
Timeline
Sales Consultant
Energy at Workx Projects
12.2021 - 05.2023
Class of Business Training - Long Term Insurance
Compliance And Learning Center
01.2021 - 01.2022
Corporate Communication -
University of Witswatersrand
01.2015 - 02.2016
Class of Business - Short term insurance : Commercial lines
Moonstone Business School of Excellence
01.2014 - 01.2014
Regulatory Examination - RE 5
F.P.I Examination Body
01.2012 - 03.2013
Senior Retentions Consultant
Motus - M Sure Group
09.2011 - 10.2020
Retentions Advisor
Outsurance
06.2010 - 09.2011
Sales and Customer Service Advisor
Nedbank
04.2006 - 06.2010
Retail Travel - Code 10
Damelin
01.2004 - 12.2006