Lerato Ngakane
Rustenburg,South Africa
Summary
Highly skilled professional with extensive expertise in communication, interpersonal relations, and attention to detail. Demonstrates strong people management abilities, planning and organising skills, and proficiency in MS Office. Adept at performing routine lab tests and applying critical thinking in scientific contexts. Well-versed in legislation including the Water Services Act, National Water Act, and National Environmental Management Act. Proven track record in conflict management, negotiation, and being a reliable team player. Committed to leveraging skills for impactful contributions within a dynamic organisation.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Laboratory Technician
Tsebo Facilities
Rustenburg, South Africa
12.2020 - 03.2025
- Take samples of water to be tested from across the complex
- Conduct chemical, microbial analyses, and testing of potable water, wastewater, and sewage samples
- Test and monitor water quality of natural water systems and treat water accordingly
- Test, treat pool water facilities and water features across the complex
- Create detailed, reliable reports summarizing water and wastewater results
- Deal with any issues, anomalies, or irregularities, informing or escalating the concern to infrastructure management where necessary
- Make recommendations to address findings to meet SABS and SANS standards
- Inspect equipment and ensure operational on a regular basis and complete necessary paperwork
- Maintain records of testing, recommendations, and treatment of water for audit purposes, in the context of current legislation
- Co-ordinate annual calibration and servicing in line with schedule
- Deal with any issues, anomalies, or irregularities, informing or escalating the concern to infrastructure management where necessary
- Compile reports on results of analyses for communication with management
Laboratory Technician
Sun International
Rustenburg
09.2019 - 11.2020
- Took samples of water to be tested from across the complex
- Conducted the chemical and microbial analyses and testing of potable water, wastewater, and sewage samples
- Tested and monitored water quality of natural water systems and treated water accordingly
- Tested and treated pool water facilities and water features across the complex
- Created detailed, reliable reports summarizing water and wastewater results
- Dealt with any issues, anomalies, or irregularities, informing or escalating the concern to infrastructure management where necessary
- Made recommendations to address findings to meet SABS and SANS standards
- Inspected equipment and ensured operational on a regular basis and completed necessary paperwork
- Maintained records of testing and recommendations and treatment of water for audit purposes, in the context of current legislation
Call Centre Agent
I Talk Financial Services
Randburg
07.2017 - 09.2017
- Made calls to prospective clients to discuss services
- Entered all customer information into the company database keeping confidentiality in mind always
- Provided reports of all sales results including customer comments or complaints
- Helped customers solve problems by changing or adding to their service
- Significantly exceeded company standards for customer satisfaction
- Recorded and reviewed consumer call interactions within the company's database through detailed notations
Laboratory Assistant
North-West University, Chemistry Department
Mafikeng
03.2014 - 10.2014
- Supported students while they conducted their experiments
- Performed tasks involving instrument setup, cleaning, disassembly, and equipment maintenance to ensure safety
- Strict regulations regarding the right use of safety goggles, the handling of broken glass, and the disposal of non-hazardous lab waste
- Helped students with numerous significant projects prepare their final reports
- Often asked to verify the results of experiments done by other students
- Helped with the chemistry supply record
Education
Some College - Call Centre
City View Business College and Computer Studies
Randburg, Gauteng 06.2017 - 07.2017
Honours Bachelor of Science - Chemistry
North-West University
Mafikeng, North West 02.2014 - 12.2014
Bachelor of Science - Biology and Chemistry
North-West University
Mafikeng, North West 02.2010 - 11.2013
National Senior Certificate - Grade 12
Holy Family Combined School
Mogwase, North West 01.1998 - 12.2009
Skills
- Communication
- Interpersonal relations
- Attention to detail
- People Management
- Planning and Organizing
- Proficient in MS Office
- Team player
- Negotiation
- Routine lab tests performance
- Critical thinking in science
- Knowledge of legislation Water Services Act
- Knowledge of legislation National Water Act
- Knowledge of legislation National Environmental Management Act
- Conflict management
Languages
Setswana
Native
English
Fluent
Sotho
Advanced
Custom
- Mr. Johannes Smit, Tsebo Facilities, jsmit@tsebo.com, 014 557 1080, 084 513 4775
- Mr. Keitumetse Mohlake, Tsebo Facilities, keitumetse.mohlake@suninternational.com, 014 557 1680, 082 812 5983
- Miss. Basetsana Motha, Sun International, basetsana.motha@suninternational.com, 014 557 3495, 071 550 7696
Personal Information
- Date of birth: 03/16/92
- Nationality: South African
- Marital status: Single
Timeline
Laboratory Technician
Tsebo Facilities
12.2020 - 03.2025
Laboratory Technician
Sun International
09.2019 - 11.2020
Call Centre Agent
I Talk Financial Services
07.2017 - 09.2017
Some College - Call Centre
City View Business College and Computer Studies
06.2017 - 07.2017
Laboratory Assistant
North-West University, Chemistry Department
03.2014 - 10.2014
Honours Bachelor of Science - Chemistry
North-West University
02.2014 - 12.2014
Bachelor of Science - Biology and Chemistry
North-West University
02.2010 - 11.2013
National Senior Certificate - Grade 12
Holy Family Combined School
01.1998 - 12.2009
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