Lerato Nakana
Receptionist
Boksburg
Summary
Dynamic and detail-oriented Receptionist with proven success at Michelangelo Towers, enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in data entry and office management, I excel in multitasking and fostering positive client relations, contributing to a high rate of repeat guests and positive reviews.
Overview
12
12
years of professional experience
Work History
Receptionist
Michelangelo Towers
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Receptionist Administrator
Capital Air SA
03.2017 - 07.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible for booking the company's fleet for services, obtained quotations from dealerships.
- Submitting quotations to management for approval.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Receptionist
Fairlawns Boutique Hotel & Spa
04.2014 - 06.2015
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Diploma - Hospitality Management
Vaal University of Technology
Vereeniging, Gauteng Skills
Data entry
Telephone skills
File management
Office management
Customer/Client relations
Organization skills
Verbal and written communication
Multitasking and prioritization
Microsoft office
Teamwork and collaboration
Attention to detail
Punctual and reliable
Problem-solving abilities
Adaptability and flexibility
Timeline
Receptionist
Michelangelo Towers
08.2023 - Current
Receptionist Administrator
Capital Air SA
03.2017 - 07.2023
Receptionist
Fairlawns Boutique Hotel & Spa
04.2014 - 06.2015
Diploma - Hospitality Management
Vaal University of Technology