Claudia Kurhula Maluleke

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Secured new clients by developing and implementing strategic sales plans that focused on target industries.
• Expanded company's reach by establishing partnerships with key industry players.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Maintained current knowledge of evolving changes in marketplace.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Debt Collection & Recovery: Contacted residents via phone, email, and in-person visits to recover outstanding debts and negotiate payment solutions.
• Tracking Outstanding Balances: Monitored overdue accounts, updated records, and ensured timely follow-ups to minimize delinquency.
• Follow-Up on Outstanding Documents: Identified missing paperwork, coordinated with residents, and ensured all required documents were submitted.
• Requesting Outstanding Information: Engaged with customers to obtain missing details necessary for account verification and debt recovery.
• Payment Arrangement Negotiation: Assisted residents in setting up structured repayment plans while ensuring compliance with company policies.
• Customer Account Management: Maintained detailed records of interactions, payments, and collection efforts for accurate reporting.
• Dispute Resolution: Handled customer disputes professionally, clarified outstanding balances, and worked towards amicable solutions.
• Legal & Compliance Adherence: Ensured all debt collection activities followed legal and regulatory requirements while maintaining ethical practices.
• Reporting & Documentation: Provided regular reports on collection progress, outstanding amounts, and recovery rates to management.
• Collaboration with Internal Teams: Worked closely with finance, legal, and customer service departments to streamline the debt collection process.

Reason for Leaving:
Seeking career growth and a new challenge in a role that allows for greater professional development and industry exposure.

• Claims Validation & Processing: Reviewed and validated medical aid claims for accuracy, completeness, and compliance with policy guidelines.
• Medical Coding & Billing Verification: Ensured correct coding and billing practices were followed in alignment with medical aid schemes.
• Policy & Coverage Assessment: Checked claims against medical aid policies to confirm patient eligibility and coverage limits.
• Data Entry & Documentation: Maintained accurate records of processed claims, approvals, rejections, and pending cases.
• Dispute Resolution: Investigated and resolved claim discrepancies, working closely with medical providers and policyholders.
• Fraud Detection & Prevention: Identified and flagged suspicious or fraudulent claims for further investigation.
• Communication with Stakeholders: Engaged with doctors, hospitals, and patients to clarify claim details and request additional information when needed.
• Regulatory Compliance: Ensured all claims met industry regulations and company policies to maintain ethical and legal standards.
• Reconciliation & Reporting: Generated reports on claim trends, processing times, and outstanding payments for management review.
• Customer Service & Support: Assisted policyholders with inquiries regarding claim status, rejections, and appeals.

Reason For Leaving :

End of Contract

• Company Overview: Interior Design
• Assist clients with selection and purchase of goods, answering questions and suggesting items
• Creativity, artistic ability and a working knowledge
• Help to create and develop brand awareness and therefore maximize sales
• Interior Design
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Maximized customer retention by resolving issues quickly.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Reason For Leaving :

End of Contract

• Company Overview: Insurance
• Hiring new employees
• Interviewing, and screening responsibilities
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Insurance
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Coordinated schedules to arrange management interviews with applicants.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Reason For Leaving :

End of Contract

• Company Overview: Exclusive Furniture
• Sales and liaising with customers
• Presentations for Interior Design Clients
• Developing relationships with clients
• Stock control
• Customer claims
• Merchandising
• Stock takes
• New customer development
• Exclusive Furniture
• Conducted comprehensive market research to identify emerging trends and opportunities for business growth.
• Utilized advanced sales analytics tools to track progress towards goals, identify areas for improvement, and adjust tactics accordingly for optimal results.
• Maintained detailed records of all customer interactions for improved follow-up communication strategies and enhanced relationship management efforts.
• Assisted clients in selecting appropriate products based on their unique needs, ensuring high levels of satisfaction and repeat business.
• Developed innovative sales strategies, resulting in increased market share for the company.

Reason For Leaving :

End of Contract

• Company Overview: Insurance
• Upgrading old policies
• Update clients on recent developments and new products
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.
• Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
• Creating new life policies for new clients
• Meeting required targets
• Insurance
• Reason for Leaving: End of contract

• Company Overview: Insurance
• Making cold calls
• Manage large amounts of inbound and outbound calls in a timely manner
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Achieved top performer status within the company due to consistent high sales numbers.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Follow communication 'scripts' when handling different topics
• Insurance
• Reason for Leaving: End of contract
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Reason For Leaving :

End of Contract

• Company Overview: Marketing and outsourcing
• Generating leads for telesure insurance companies
• Marketing and outsourcing
• Reason for Leaving: Change of environment

• Company Overview: Risk and Insurance
• Making outbound sales calls
• Credit vetting
• Assisted call-in customers with questions and orders.
• Data capturing
• Enhanced product knowledge through continuous training and professional development opportunities.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Met existing customers to review current services and expand sales opportunities.
• Risk and Insurance
• Reason for Leaving: End of contract

• Company Overview: Pharmaceutical
• Assisting patients
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Sorting and packaging medical stocks
• Answering inbound calls
• Setting up appointments
• Filing
• Monitoring the surgery
• Pharmaceutical
• Reason for Leaving: Change of environment