Lerato Moshoadiba
Careline Representative
Summary
Dynamic Customer Care Representative with proven expertise at Dis-Chem Pharmacy, excelling in first call resolution and complaint handling. Recognized for enhancing customer satisfaction through effective problem resolution and exceptional communication skills. Adept at multitasking and maintaining high performance metrics, consistently delivering tailored solutions to meet diverse client needs.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Care Representative
Dis-Chem Pharmacy
Midrand, South Africa
09.2016 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Consultant
Jd Group Supply Chain Service
Wynberg, South Africa
07.2013 - 08.2015
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Morung Trading
Midrand, South Africa
12.2012 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
High School Diploma -
Queens High School
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Data entry
First call resolution
Problem resolution
Complaint handling
Call center experience
Email communication
Multitasking and organization
Verbal and written communication
Phone etiquette
Cultural awareness
Email correspondence
Call handling
Call logging
Computer skills
Punctuality and reliability
Customer service excellence
Customer service orientation
[Language] fluency
Timeline
Customer Care Representative
Dis-Chem Pharmacy
09.2016 - Current
Customer Consultant
Jd Group Supply Chain Service
07.2013 - 08.2015
Administrative Assistant
Morung Trading
12.2012 - 06.2013
High School Diploma -
Queens High School
04.2001 -