Lerato Lekhelebana
Witpoortjie, Roodepoort
Summary
Experienced Credit Controller and Acting Operational Manager with a proven track record in debt recovery and process improvement at the City of Johannesburg. Skilled in managing debt collection, negotiating payment plans, and ensuring compliance with policies. Demonstrated ability to enhance productivity and customer satisfaction through effective team supervision and performance analysis. Previous roles include Customer Service at Edcon, where outstanding customer service was delivered, and Receptionist positions at Loomcraft Fabrics Pty Ltd and Bingo, showcasing strong administrative support skills. Career goal: to leverage expertise in operational management to drive efficiency and excellence in financial operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Acting Operational Manager
City of Johannesburg
Johannesburg
07.2022 - Current
- Oversee daily operations.
- Supervise and coordinate the debt collection team activities.
- Manage staff performance.
- Monitor and evaluate team members' performance.
- Provide feedback and coaching.
- Develop and implement processes.
- Create and implement processes to improve efficiency.
- Enhance productivity and customer satisfaction.
- Analyse and report on performance.
- Analyse data, provide reports on team performance.
- Debt collection rates, customer satisfaction, and engagement.
- Make decisions on operational matters.
- Resource allocation, workflow adjustments, and task prioritisation.
- Ensure alignment and effective communication.
- Ensure compliance with policies and procedures.
- Ensure team adherence to the City of Johannesburg policies.
Credit controller
City of Johannesburg
Johannesburg
12.2019 - Current
- Effectively managed debt collection, ensuring timely payments and minimizing bad debt.
- Managed debt collection, negotiated payment arrangements.
- Monitored payments, issued reminders and notifications.
- Escalated non-payment cases to logistics or legal teams.
- Maintained accurate records, provided customer service.
- Work on SAP.
Customer Service
Edcon Customer Service
Johannesburg
04.2013 - 11.2019
- Delivered outstanding customer service, resolving queries and concerns efficiently.
- Responded to customer queries about products, prices, and availability.
- Resolved customer complaints, processed exchanges and refunds.
- Provided product information, assisted with transactions.
- Maintained accurate customer records, escalated issues to management.
Receptionist
Loomcraft Fabrics Pty Ltd
Roodepoort
06.2008 - 01.2012
- Provided exceptional administrative support and ensured seamless reception operations.
- Coordinated reception duties, including phone and email management.
- Maintained accurate records and provided administrative support.
Receptionist
Bingo
Roodepoort
05.2007 - 02.2008
- Managed front desk operations and greeted customers.
- Handled customer inquiries and resolved issues promptly.
- Greeting visitors, answering phone calls, and providing general administrative support.
- Understanding the importance of reception duties in office administration.
Education
N3 Certificate - Management Assistants, Communication, Office Practice, Public relations, Office practice
South West Gauteng College
Roodepoort05.2004
Skills
- Basic Bookkeeping
- Process Improvement
- Debt recovery
- Payment plan negotiation
- Customer account reconciliation
- Telephone collections
Certification
2011-10-01, Diploma Management Assistance, Roodepoort, Gauteng
References
Mr Nkhetheni Ravhudulu, City of Johannesburg, Johannesburg, Gauteng, 082 417 7246
Languages
Afrikaans
Advanced
C1
English
Advanced
C1
Interests
Netball
Gardening & Knitting
Timeline
Acting Operational Manager
City of Johannesburg
07.2022 - Current
Credit controller
City of Johannesburg
12.2019 - Current
Customer Service
Edcon Customer Service
04.2013 - 11.2019
Receptionist
Loomcraft Fabrics Pty Ltd
06.2008 - 01.2012
Receptionist
Bingo
05.2007 - 02.2008
N3 Certificate - Management Assistants, Communication, Office Practice, Public relations, Office practice
South West Gauteng College