Retail Supervisor
Pick N Pay
03.2023 - Current
Hi, I’m
Lerato Mongau
Supervisor
766 Katlehong Gardens Germiston ,Gauteng
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Pick N Pay. Skilled in problem-solving and decision-making, adept at training and mentoring teams to exceed business goals. Demonstrates exceptional organizational and telephone skills, ensuring high levels of efficiency and professionalism.
Work History
Pick N Pay Brackenhurst
Retail Supervisor
03.2023 - Current
Job overview
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Care Call Retail and Distribution Services Midrand
Customer Service Agent
02.2021 - 03.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Ithuba ValvesAlrode
Receptionist
01.2015 - 12.2015
Job overview
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Watersrand Computer And Business College Johannesburg
Diploma from Instrumentation
Career Computer College Germiston
Certificate from Call Centre & Computer Course
05.2018
Skills
Retail store support
Administrative support
Complaint resolution
Time management
Telephone skills
Documentation and reporting
Organization skills
Priority management
Training and mentoring
Problem-Solving
Decision-Making
Timeline
Customer Service Agent
Care Call Retail and Distribution Services
02.2021 - 03.2022
Receptionist
Ithuba Valves
01.2015 - 12.2015
Watersrand Computer And Business College
Diploma from Instrumentation
Career Computer College
Certificate from Call Centre & Computer Course