Summary
Work History
Education
Skills
Timeline
Hi, I’m

Lerato Mongau

Supervisor
766 Katlehong Gardens Germiston ,Gauteng
Lerato  Mongau

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Pick N Pay. Skilled in problem-solving and decision-making, adept at training and mentoring teams to exceed business goals. Demonstrates exceptional organizational and telephone skills, ensuring high levels of efficiency and professionalism.

Work History

Pick N Pay
Brackenhurst

Retail Supervisor
03.2023 - Current

Job overview

  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Coordinated merchandising displays, signage and sales enablement.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.

Care Call Retail and Distribution Services
Midrand

Customer Service Agent
02.2021 - 03.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Ithuba Valves
Alrode

Receptionist
01.2015 - 12.2015

Job overview

  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Watersrand Computer And Business College
Johannesburg

Diploma from Instrumentation

Career Computer College
Germiston

Certificate from Call Centre & Computer Course
05.2018

Skills

Retail store support

Timeline

Retail Supervisor

Pick N Pay
03.2023 - Current

Customer Service Agent

Care Call Retail and Distribution Services
02.2021 - 03.2022

Receptionist

Ithuba Valves
01.2015 - 12.2015

Watersrand Computer And Business College

Diploma from Instrumentation

Career Computer College

Certificate from Call Centre & Computer Course
Lerato Mongau Supervisor