Lerato Mokoena
Johannesburg
Summary
Results-driven Call Center Agent with 1 year of experience in inbound sales and customer service. Expertise in client communication, issue resolution, and data entry, supporting sales objectives and handling high call volumes. Proficient in customer relationship management and upselling techniques, consistently enhancing customer satisfaction and retention through effective problem-solving and tailored engagement strategies.
Overview
5
5
years of professional experience
Work History
Call Center Agent, Inbound Sales
Josh mellow
Johannesburg
06.2020 - 05.2025
- Handled inbound sales calls for Josh Mellow customers with professional courtesy.
- Identified customer needs and recommended suitable products from Josh Mellow offerings to enhance customer satisfaction.
- Generated new leads daily, consistently meeting or exceeding lead generation quotas.
- Maintained service quality while managing high-volume inbound call queues.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Assisted customers with inquiries and transactions to drive productivity and contribute to profit growth.
- Entered orders and customer details into call center systems with accuracy.
- Networked to build client base and promote products to new and existing clients.
Volunteer
Melissa hallow
Durban
01.2022 - 01.2023
- Assisted with fundraising efforts, including event planning and donor outreach.
- Assisted with event setup, cleanup, and space organization.
- Organized donated items and prepared supplies for local volunteer activities.
- Prepared simple materials and supplies for community support tasks.
- Delivered supplies and messages to neighbors and community members.
- Maintained clean work areas and restocked needed volunteer materials.
- Greeted visitors and answered questions with friendly, patient communication.
- Attended weekly meetings to discuss progress and future initiatives.
Education
High School Diploma -
Gauteng City College
Johannesburg 11-2026
Skills
- Inbound sales
- Customer service
- Sales support
- Client communication
- Order processing
- Data entry
- Microsoft Excel
- Problem resolution
- Quality control
- Account updates
- Call center management
- Training and mentoring
Timeline
Volunteer
Melissa hallow
01.2022 - 01.2023
Call Center Agent, Inbound Sales
Josh mellow
06.2020 - 05.2025
High School Diploma -
Gauteng City College