I have an outgoing personality and I am interested in helping others I think one of the most gratifying things is to assist customers in selecting quality products that fill a need or satisfy a want Besides helping people, I am interested in communications and persuasion
Lerato Mokoena
Cecilia
Tembisa
Summary
My main objective is to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. I have gathered enough experience in sales, telemarketing, customer services and admin and believe that now it is the right time grow professionally and with all the good work ethics it is time I succeed.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Billing Agent
Startek (Telkom)
Sunninghill
11.2022 - Current
- Updated accounts with latest personal details and payment information.
- Pursued and processed payments for outstanding balances.
- Entered data, tracked trends and escalated disputes concerns to management.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
Sales Representative
Platinum Life
Sandton
10.2021 - 02.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Sales Executive
Salvatore Ferragamo
Sandton
09.2017 - 01.2018
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
GED -
Sir Pierre Van Ryneveld
Kempton Park Gauteng 01.2009 - 12.2013
No Degree - Freight Forwarding
Metro Minds
Kempton Park South Africa 04.2001 -
Skills
Negotiation skills
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Society of Human Resource Management
Interests
Reading
Reading increases my knowledge and vocab.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein
Timeline
Billing Agent
Startek (Telkom)
11.2022 - Current
Sales Representative
Platinum Life
10.2021 - 02.2022
Sales Executive
Salvatore Ferragamo
09.2017 - 01.2018
GED -
Sir Pierre Van Ryneveld
01.2009 - 12.2013
No Degree - Freight Forwarding
Metro Minds
04.2001 -
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