Lerato Mohapi
BLOEMFONTEIN
Summary
As an Information and Communication Technology (ICT) secretary at the Free State Office of the Premier, I have developed and strengthened my skills in providing administrative support. I have shaped and implemented Information Technology policies and managed daily operational functions such as supply chain operations, travel and event planning, shipping/receiving, logistics, and budget management. Working extensively with internal and external clients, I have gained valuable experience as a senior administrator in finance matters. My involvement in various committees and projects within the ICT Unit has exposed me to a wide range of stakeholders and provided me with a solid understanding of budgeting, procurement processes, and project management. Alongside my strong administrative skills, I possess excellent computer proficiency in Microsoft Office applications. My previous position as the Assistant Director - Skills Development Coordinator for the Fezile Dabi District has honed my ability to collaborate with different entities on youth employment initiatives and database establishment. I am known for enthusiasm, high standards of work, a deadline-driven approach, and the ability to handle pressure while making sound judgments and taking initiative. With a Bachelor of Technology in Project Management and Bachelor of Accounting Sciences, my educational background complements the practical experience I have gained. I am committed to continuous learning and growth to thrive in your working environment.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
SERVICE CONSULTANT
Capitec Bank
BLOEMFONTEIN
02.2024 - Current
- Responsible for providing excellent client service by fulfilling and exceeding the client's expressed need (Save, Transact, Credit and Insure)
- Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions
- Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client
- Meeting quarterly target expectations for funeral cover, connect, and credit
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
BANK BETTER CHAMPION
Capitec Bank
BLOEMFONTEIN
10.2023 - 02.2024
- Welcoming clients and coordinating the branch flow through efficient queue functioning
- Providing excellent customer service and assisting clients at the ATM
- Helping clients to complete transactions on any remote or self-service channels.
- Positioning products such funeral cover, connect and credit at the door
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
SKILLS DEVELOPMENT CO-ORDINATOR
Office of the Premier
04.2022 - 02.2023
- Consolidate monthly and quarterly progress reports of learners, and Training Facilitators
- Consolidate Placement of Learners in District workplaces for experiential training. Administer all documentation for learner stipends
- Provide learner progress on training and completion for certification
- Implement community events, and training programmes as per Provincial Skill Development Initiatives. Facilitate District Mentorship Programmes.
- Coordinate CV's for the Graduate and Unemployed Data base for all Skills Development Initiatives: Bursary, Learnership, Internship, and Experiential Training Programmes. Render District Skills Development Coordination services.
- Compile annual Skills Development Audit Reports.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Led team of 5 developers in analysis and rebuild of software from conception through implementation.
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Coordinated volunteer recruitment efforts, attracting a talented pool of individuals to support organizational initiatives.
- Regularly attended community events to network with potential donors and partners, effectively representing the organization''s interests and mission.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
- Prepared grant proposals under tight deadlines.
- Facilitated cross-departmental collaboration between development staff members to maximize resource utilization and team efficiency.
- Generated accounting and financial reports, charts and forecasts.
SECRETARY - INFORMATION TECHNOLOGY
Office of the Premier
05.2014 - 03.2022
- Conceptualised an electronic way of keeping track of documents
- Customer Services and Service Desk Operations
- Bookkeeping and Supply Chain Management tasks
- Procurement of ICT goods and services and Contract Management
- Budget Management
- Compile annual ICT Audit Reports
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Supported project management activities, contributing to timely completion of key initiatives.
- Improved office workflow by redesigning document submission process.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
TELLER (BANKSETA LEARNERSHIP)
ABSA Virginia
01.2013 - 01.2014
- Customer service and teller skills
- Completed training modules
- Render financial service to clients
ADMINISTRATIVE ASSISTANT (part time)
Olorato Trading
01.2012 - 12.2012
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
- Scheduling and coordinating meetings, interviews, events and other similar activities.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
ACCOUNTING
University of South Africa
04.2021 - Current
BACHELOR OF ACCOUNTING SCIENCES - FINANCIAL ACCOUNTING
UNISA
01.2016 - 01.2020
BTECH - PROJECT MANAGEMENT
Central University of Technology
01.2017 - 01.2019
ASSESSOR TRAINING - undefined
Free State Training and Development Institute
SUPPLY CHAIN MANAGEMENT COURSE - undefined
Free State Training and Development Institute
NATIONAL CERTIFICATE - BANKING SERVICES ADVICE
Milpark Education
01.2013 - 01.2014
MATRIC CERTIFICATE - undefined
Hentie Cilliers High School
01.2005 - 01.2009
Skills
Issue resolution
Cash handling
Staff education and training
Partnership building
Telemarketing expertise
Accounts receivable and payable
Accounts payable
Verbal and written communication
Inventory purchasing
Minute taking
Office supply inventory
Calendar management
Phone etiquette
Report writing
Travel arrangements
Digital file management
Bookkeeping
Accomplishments
- 2016, Guest speaker for Bloemfontein 2016 BANKSETA Letsema Learners, Milpark Business School
- 2015, Planning of the first annual FS Information Communications Technology Summit, Free State ICT Summit
- 2014, Planning - first annual FS ICT year end function held in December, Free State Provincial ICT Year End Function
- 2013, Top 10 Learner (Distinction - 79%), Milpark Business School
- 2009, Top 10 Learner in Matric (3 Distinctions), Hentie Cilliers High School
Personal Information
- Disability: No
- Ethnicity: African
- Date of Birth: 09/20/91
- Gender: Female
- Nationality: RSA
- Driving License: Yes
Timeline
SERVICE CONSULTANT
Capitec Bank
02.2024 - Current
BANK BETTER CHAMPION
Capitec Bank
10.2023 - 02.2024
SKILLS DEVELOPMENT CO-ORDINATOR
Office of the Premier
04.2022 - 02.2023
ACCOUNTING
University of South Africa
04.2021 - Current
BTECH - PROJECT MANAGEMENT
Central University of Technology
01.2017 - 01.2019
BACHELOR OF ACCOUNTING SCIENCES - FINANCIAL ACCOUNTING
UNISA
01.2016 - 01.2020
SECRETARY - INFORMATION TECHNOLOGY
Office of the Premier
05.2014 - 03.2022
TELLER (BANKSETA LEARNERSHIP)
ABSA Virginia
01.2013 - 01.2014
NATIONAL CERTIFICATE - BANKING SERVICES ADVICE
Milpark Education
01.2013 - 01.2014
ADMINISTRATIVE ASSISTANT (part time)
Olorato Trading
01.2012 - 12.2012
MATRIC CERTIFICATE - undefined
Hentie Cilliers High School
01.2005 - 01.2009
ASSESSOR TRAINING - undefined
Free State Training and Development Institute
SUPPLY CHAIN MANAGEMENT COURSE - undefined
Free State Training and Development Institute
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