Lerato Mofokeng
Medical Office Administrator
Summary
Dynamic professional with extensive experience at IIE, Rosebank College, excelling in customer service and relationship management. Proven ability to resolve complex issues efficiently, enhancing client satisfaction and reducing call handling time. Strong data entry skills complemented by exceptional communication, fostering a positive work environment and ensuring seamless operations.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Call Centre Agent
IIE, Rosebank College
06.2015 - 10.2017
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Administrative Assistant
IIE, Rosebank College
06.2017 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Exam Invigilator
IIE, Rosebank College
02.2013 - 05.2015
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
- Supported students with special accommodations by providing additional resources or modified testing environments as needed.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
Office Administrator
Thusong Cash Loans
02.2010 - 12.2010
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
No Degree - Certificate of M&E Fundamentals
Global Health ELearning Center
Africa04-2025
No Degree - Cert of Projects in ControlledEnvironmentsVersion2
Alison
Galway, Ireland04-2025
No Degree - Certificate of Medical Office Administration
Alison
Galway, Ireland04-2025
No Degree - Certificate of Administrative Support
Alison
Galway,Ireland04-2025
Skills
*Customer service
Timeline
Administrative Assistant
IIE, Rosebank College
06.2017 - 08.2017
Call Centre Agent
IIE, Rosebank College
06.2015 - 10.2017
Exam Invigilator
IIE, Rosebank College
02.2013 - 05.2015
Office Administrator
Thusong Cash Loans
02.2010 - 12.2010
No Degree - Certificate of M&E Fundamentals
Global Health ELearning Center
No Degree - Cert of Projects in ControlledEnvironmentsVersion2
Alison
No Degree - Certificate of Medical Office Administration
Alison
No Degree - Certificate of Administrative Support
Alison
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