Lerato Matthews

• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through relationship management.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Analyzed and tracked business metrics and made appropriate adjustments to meet KPA's .
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.

• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Grew market share by building strong vendor network and customer-oriented retail store and services.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Motivated team to meet and exceed sales goals.

• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Analyzed sales data and developing strategies and action plans.
• Planned, coordinated and implemented commercial sales functions and processes.
• Set production goals to exceed budget expectations.
• Provided local market insight and identified trends.
• Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Commercial sales division.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Accomplishes financial objectives by:
• Forecasting requirements
• Preparing an annual budget
• Scheduling expenditures
• Analyzing variances
• Initiating corrective actions
• Maintain staff by: Recruiting, Selecting Orientating, Training employees & developing personal growth opportunities
• Scheduling of Rosters
• Carry out Performance reviews
• Reporting to management
• Complaint resolution
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Lead Generation
• Converting leads to sales
• Reaching sales targets
• Reason for leaving
• Promoted
• Company

• In search of a better earning opportunity, Maximize the customer service relationship
• Retain current ABSA clients
• Recruit new Vehicle finance clients
• Reduce potential losses
• Minimize time wastage
• Reach monthly targets and SLA mpa
• Complete Securities
• General Administration
• Interfacing with dealers on Contracts in
• Progress
• Sign up clients
• Quality control of files submitted
• Reason for leaving
• In search of a better earning opportunity| Page