LERATO MATHABATHE
Student
Johannesburg
Summary
Dynamic and results-oriented professional with extensive experience in customer service and event management, notably with Barulaganyi Catering and Events. Excelled in roles requiring excellent communication skills and the ability to work under pressure. Proven track record in improving service delivery and enhancing team efficiency. Skilled in event setup and maintaining high cleanliness standards, demonstrating a blend of hard and soft skills.
Overview
2
2
years of professional experience
Work History
Catering Server
Barulaganyi Catering and Events
Johannesburg
09.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Community Liason Greenside Clinic Male Circum
Greenside Clinic
03.2024 - 07.2024
- Identified areas for process improvement within the referral system, proposing effective solutions that led to enhanced efficiency.
- Organized regular outreach programs for local community members, increasing clinic visibility and fostering trust among potential patients.
- Developed strong rapport with patients and their families, providing emotional support as needed throughout treatment processes.
- Developed targeted marketing materials for referral sources, leading to increased awareness of clinic services and offerings.
- Maintained accurate records of all referrals received, ensuring proper follow-up and documentation for each case.
Salesperson and Cashier
The Cross Trainer
Pretoria
10.2023 - 01.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Voluateer Juniour Receptionist
IB Speech Therapy and Audiology
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Person Temp
Studio 88 Retail Store
Pretoria
10.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Bachelor of Laws - Law
University of South Africa
Pretoria, South Africa 04.2001 -
Microsoft Office Training - Computer
Stanza Bopape College of Leadership
Pretoria, South Africa 04.2001 -
High School Diploma -
Seabe Secondery School
Mpumalanga ,South Africa 04.2001 -
Skills
Event setup
Cleaning skills
Computer literate
Teachable
Time management
Teamplayer
Effective communication
Timeline
Catering Server
Barulaganyi Catering and Events
09.2024 - Current
Community Liason Greenside Clinic Male Circum
Greenside Clinic
03.2024 - 07.2024
Salesperson and Cashier
The Cross Trainer
10.2023 - 01.2024
Voluateer Juniour Receptionist
IB Speech Therapy and Audiology
01.2023 - 06.2023
Sales Person Temp
Studio 88 Retail Store
10.2022 - 12.2022
Bachelor of Laws - Law
University of South Africa
04.2001 -
Microsoft Office Training - Computer
Stanza Bopape College of Leadership
04.2001 -
High School Diploma -
Seabe Secondery School
04.2001 -
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