Lerato Matentji
Centurion
Summary
A highly self-motivated young female that is passionate, hardworking and a great team member. I can be beneficial to an organization by adapting quickly and being able to work independently and in a team while maintaining a high performance to meet objectives and deadlines.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Norraco Corporation
Bryanston
01.2023 - 01.2024
- Handled and resolved all incoming customer queries and enquiries timeously in a professional manner
- Verify customers to ensure that the correct account holder addressed the before giving out information
- Update client regarding progress of payments when required
- Handle difficult calls by remaining calm, demonstrating patience and willingness to help and resolve problems
- Escalate customer enquiries to relevant departments for investigation and ensure that these are closed
- Update notes on the system regarding the received request from the customers
- Log all calls, WhatsApp messages, emails received onto the system
- Maintain the service level agreement requirements for the Contact Centre
- Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat
- (Zendesk)
- Address customer inquiries and concerns with empathy and efficiency, ensuring a positive resolution to every interaction
- Troubleshoot basic technical issues and guide customers through product features and functionalities
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone and Email
- Interacted with customers face to face to identify their needs and developed solutions to meet their needs
- Communicated courteously with customer.
Operational Supervisor
Beyond Facilities
Pretoria
10.2019 - 10.2021
- Monitors and manages cleaners and builders
- Inspects the work of cleaners and rabble removers
- Create and Manage work schedule in advance
- Allocation of shifts and work to workers
- Manage shifts and workers in case of absenteeism
- Ensure cleaning equipments is maintained and safe for use
- Procuring of all cleaning materials and equipments
- Stocktaking of all work materials and feedback
- Hire, train new and continuing workers
- Counsil and motivate team members
- Promote and create a safety, fair, healthy and inspiring work environment.
Etoll Concierge for Etoll less60 Campaign
ETOLL
Pretoria
04.2016 - 07.2016
- Retrieve old Etoll outstanding customer accounts
- Provide friendly and quality service to walk in clients
- Give product information, knowledge and awareness
- Advice, guide and assist customers with online payments.
Invigilator
Midrand Graduate Institute
Midrand, Pretoria
01.2015 - 11.2015
- Welcome and Brief students on the Dos and Don'ts in the Exam Hall
- Ensure books and bags are deposited alongside exam room wall and all mobile phones or electronic devices are switched off
- Handout question papers and answering sheets
- Monitor students' attendance register, and behavior in the examination room carefully
- Ensure compliance with exam procedures and regulations is followed
- Complete Invigilator incidents forms and relay any incidents that occur during the exam session back to the Exams Team
- Responsible in organizing refreshments for Invigilators Workshop.
Store Promoter
Isilumko, Student wise
Pretoria
01.2012 - 01.2014
- Worked part-time on weekends, public holidays or to fill in for absent employees
- Worked directly with sales department and store manager to ensure merchandising standards are being maintained
- Demonstrate and provide information on promoted products/services
- Create a positive image and lead consumers to use it
- Distribute product samples, brochures, flyers etc
- To source new sales opportunities
- Identify interest and understand customer needs and requirements
- Set up booths or promotional stands and stock products
- Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed)
- Ensure items are labelled and displayed correctly in the store.
Education
National Senior Certificate - EnglishAfrikaansLife OrientationBusiness studiesMath LiteracyComputer Applications TechnologyConsumer studies
Voortrekkerhoogte High School
N6 Certificate in Human Resource Management - Public AdministrationBusiness management
Tshwane College of Commerce and Computer
01.2022
Skills
- Exceptional Computer literacy (MS Word, Excel, PowerPoint, Internet & E-mail)
- Report writing
- Excellent office management skills, filing & retrieval of documents
- Effectively carry out duties in a timeline manner
- Ability to work under pressure and manage workload
- Great Communication and Interpersonal skills
- Ability to formulate, implement, monitor and evaluate business and administration processes
- Understanding of supply chain and value chain systems
- Understanding of labour relations legislation and policies
- Providing administrative support within an office
- Able to carry out duties efficiently and in a timely manner
- Great team player with desire to drive others
- Proficient in MS Office
- Report writing skills
- Strong verbal and written communication skills
- Interpersonal skill
References
To be submitted upon request.
Timeline
Customer Support Representative
Norraco Corporation
01.2023 - 01.2024
Operational Supervisor
Beyond Facilities
10.2019 - 10.2021
Etoll Concierge for Etoll less60 Campaign
ETOLL
04.2016 - 07.2016
Invigilator
Midrand Graduate Institute
01.2015 - 11.2015
Store Promoter
Isilumko, Student wise
01.2012 - 01.2014
National Senior Certificate - EnglishAfrikaansLife OrientationBusiness studiesMath LiteracyComputer Applications TechnologyConsumer studies
Voortrekkerhoogte High School
N6 Certificate in Human Resource Management - Public AdministrationBusiness management
Tshwane College of Commerce and Computer