Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lerato Maluleke

Personal Assistant
Centurion

Summary

Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications. Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments. Ability to multitask and a team player. Proactive and able to deliver desired results under pressure.

Overview

18
18
years of professional experience
2040
2040
years of post-secondary education

Work History

Personal Assistant

National Regulator for Compulsory Specifications
Pretoria
09.2014 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Coordinate and manage the diary of the General Manager
    • Preparing document for the meetings
    •Scheduling of meetings in the office of the General manager
  • Coordinate traveling arrangement for the General Manager
    •Control and tracking of documents in the office of the General Manager.
    •Compile documents, including letters and memorandums, and arrange for delivery of the documents to the appropriate stakeholders
    •Procure office stationery and furniture for the department
    •Arrange industry meetings on behalf of the department.
    •Preparing and distribution of meeting packs
    •Serving as a scriber in meeting in the office of the General Manager
    •Screen telephone calls received and forward onto the appropriate employee, taking messages where required.
    •Provide customers with basic service information when required
    •Receive and record complaints.
    •Monitor and control the departments central email inbox if required
    •Updating of stakeholder database
    •Arranging consultations as well as quarterly & yearly meetings for the department
  • Maintaining databases and filing systems.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Maintained appropriate filing of personal and professional documentation.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Displayed absolute discretion at handling confidential information.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Used discretion when handling confidential information.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
  • Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
  • Reinforced brand consistency, oversaw updates to company website and social media profiles.
  • Improved document management, established systematic filing system that accelerated information retrieval.
  • Bolstered executive decision-making, conducted preliminary research on potential business ventures.
  • Boosted team morale, organized team-building activities that fostered positive work environment.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
  • Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
  • Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
  • Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.

Departmental Administrator

University of Pretoria
Pretoria
01.2013 - 01.2014
  • Prepare InfoEd documents for the Departments
  • Subsidized Publication
  • Research collaboration
  • Research highlights
  • Keep a file with all published research articles
  • Keep research status report up to date
  • Keep a complete electronic list of all published research articles
  • Handle venue bookings for departmental responsibilities and functions
  • Keep records of applicable policy procedures and guidelines
  • Schedule and handle access control to departmental facilities and venues
  • Collect and compile reports
  • Filling and managing of documents in the department
  • Accept and circulation of correspondence in the department e.g
  • Faxes, email, letters, etc
  • Arrange for maintenance of office equipment and handle the financial administration for the equipment and photocopy machine
  • Assist new personnel/student to obtain telephone codes, parking and access to network
  • Handle incoming calls and take messages
  • Receive and make calls on behalf of the Head of Department (HoD) and other personnel
  • Handling of incoming and outgoing mail
  • Maintain, coordinate and update diary of the HoD
  • Taking of minutes
  • Liaise with students, parents and general public as well as external examiners and other academic institutions and suppliers of the University
  • Liaise with Deans and top management officials, other academic departments and relevant support services
  • Receiving of visitors and arranging of refreshments
  • Make travel arrangements for HoD and departmental personnel in the department
  • Assist HoD regarding the administration and funding of research in the department
  • Coordinate/administrate student selection processes
  • Handle problems with student's registration
  • Prepare PowerPoint presentation materials for lecturers
  • Prepare study materials
  • Coordinate marks on system for department
  • Administer student assignments, tests, examination, marks, enquiries, correspondence and other student and academic related matters
  • Invigilating at tests and exams
  • Mark multiple choice questions, add-up marks and calculate percentage and Gradebook on Click UP system
  • Liaise with Student Administration
  • Assist with updating and up-loading of Click-UP documents
  • Book venues and make necessary arrangements for unscheduled classes
  • Develop departmental time table within policy guidelines
  • Arrange for the duplication for question papers
  • Ensure that all logistics arrangements for oral examinations as well as written tests and examination are finalized
  • Gather test and examinations questions from lecturers and compile tests and examination papers
  • Make arrangements for examinations and liaise with external examiners
  • Co-ordinate the Department's postgraduate enquiries, applications, registrations, scholarship and other relevant documents
  • Handle general typing i.e
  • Correspondence, reports, minutes, question papers on behalf of HoD and the personnel in the department
  • Handle high volumes of typing e.g
  • Publication, Research reports, Study materials
  • Obtain quotations for purchasing of research material/laboratory consumables etc
  • Assist personnel to capture claims and other financial related admin on PeopleSoft
  • Liaise with suppliers
  • Requisition according to financial and ordering system for the Department and researchers
  • Arrange/plan functions and lunches
  • Send out invitation, handle RSVPs and direction to the venue
  • Make arrangements for departmental marketing events and exhibitions when necessary
  • Keep departmental website up to date and provide monthly email update to all associated staff
  • Arrange for or prepare marketing material for personnel going on visit
  • Arrange the publication/printing of brochures, posters, reports and other material

Personal Assistant: Policy and Legislation

Department of Trade, Industry and Competition
Pretoria
01.2010 - 01.2013
  • Managing the Chief Director's Diary and responding to incoming mail
  • Co-ordinate Internal & External Directorate meetings, arranging venues and receiving visitor
  • Drafting Letters, Reports, Presentations, Preparing Submissions and Memorandums
  • Compile agendas for the meetings and ensure that the meeting packs are prepared and circulated prior to deadline dates
  • Taking minutes on Internal & External meetings to ensure follow up on action
  • Coordinating monthly reports
  • Draft correspondence on behalf of the CD
  • Liaising with the Parliamentary Office on behalf of the Chief Director
  • Publishing of Acts in the Government Gazette
  • Procure & manage stationery on LOGIS system for the division
  • Procure Goods & Services for the CD's office
  • Processing requisitions for Goods & services on LOGIS system
  • Managing Petty Cash request for the office of the CD
  • Processing of Invoices
  • Processing of Cell phone claims, Substance & Travel claims
  • Coordinating monthly reports
  • Distributing and tracking incoming and outgoing correspondences and capturing them on Documentum Management System
  • Co-ordinate and maintain accurate records of telephone accounts for the CD's office
  • Manage the electronic, manual filing and archiving the documents according to the dti filing system
  • Co-ordinate leave for the CD's office
  • Circulate all notices emanating from the CD
  • Travel and Accommodation arrangement
  • Liaise with relevant stakeholders
  • Arrange and attend pre-meetings to identify the necessary resources
  • Make logistical arrangements e.g
  • Venue, transport, catering, equipment, etc
  • Send out invitations and programmes to relevant stakeholders for the event
  • Liaise with service providers
  • Ensure the smooth running of the project
  • Arrange meetings with internal and external stakeholder
  • Manage stakeholder's relations
  • Update Stakeholder's database
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Personal Assistant

Limpopo Department of Agriculture
Polokwane
01.2008 - 01.2010
  • Managing the office of the GM
  • Manage, plan and prioritize the diary of the GM
  • Serve as liaison between the office of the GM and the sub branches
  • Monitor the implementation of all administrative practices of the branch
  • Ensure confidentiality of documents
  • Complete and submit of kilometers claims and telephone claims of the GM
  • Arrange accommodation bookings as well as flight bookings for the GM
  • Typing of correspondence in the office of the GM
  • Consolidating of monthly, quarterly and reports
  • Recording of correspondence/documents on outgoing and incoming files
  • Manage the budget in the office of GM
  • Taking and distributing of minutes
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Personal Assistant to the SM-Organizational Development and Human Resource Planning

Limpopo Department of Education
Polokwane
10.2007 - 03.2008
  • Manage the office of the General Manager.
  • Handle travel and accommodation arrangements.
  • Plan the diary of the GM.
  • Complete and submission of kilometer claims for the GM.
  • Organizing workshop and meeting for the office of the GM.
  • Taking of minutes in the meeting.
  • Typing of correspondence in the office of the GM.
  • Plan, monitor the diary of the GM.
  • Maintaining databases and filing systems.
  • Coordinate and manage the diary of the General Manager.
  • Preparing document for the meetings.
  • Scheduling of meetings in the office of the GM.
  • Coordinate traveling arrangement for the GM.
  • Control and tracking of documents in the office of the GM.
  • Compile documents, including letters and memorandums, and arrange for delivery of the documents to the appropriate stakeholders.
  • Procure office stationery and furniture for the department.
  • Arrange industry meetings on behalf of the department.
  • Preparing and distribution of meeting packs.
  • Serving as a scriber in meeting in the office of the GM and the department.
  • Screen telephone calls received and forward onto the appropriate employee, taking messages.
  • Provide customers with basic service information when required.
  • Receive and record customer complaints.
  • Monitor and control the departments central email inbox if required.
  • Updating of stakeholder database.
  • Arranging consultations as well as quarterly & yearly meetings for the department.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Maintained appropriate filing of personal and professional documentation.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
  • Improved document management, established systematic filing system that accelerated information retrieval.
  • Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
  • Boosted team morale, organized team-building activities that fostered positive work environment.
  • Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
  • Bolstered executive decision-making, conducted preliminary research on potential business ventures.
  • Reinforced brand consistency, oversaw updates to company website and social media profiles.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
  • Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
  • Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
  • Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Participated in team meetings and staff training sessions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Facilitated transportation to and from appointments.
  • Helped clients to maintain independence and quality of life.
  • Developed and implemented activities to improve clients' quality of life.
  • Monitored and reported any changes in clients' physical and mental health.
  • Maintained entire family's schedule and organized events.
  • Coordinated appointments with medical professionals.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided emotional support and companionship to clients.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Preserved patient safety by following safety protocols.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Provided assistance with medication management.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Assisted clients with physical therapy exercises.

Senior Secretary-Director School of Law

University of Limpopo
POlokwane
12.2006 - 09.2007
  • Manage the office of the Director
  • Handle travel and accommodation arrangements
  • Plan and organize the diary of the Director
  • Organizing workshop and meeting for the office of the SM
  • Ordering and controlling of stationery
  • Planning and arranging meetings and conferences
  • Liaising with students and lecturers of school of law
  • Typing and preparing of question papers for students
  • Solving problems of the students
  • Serve as a frontline of school of law
  • Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
  • Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

Honours - Integrated Organizational Communication

UNISA
South Africa

BA - Public Administration and communication facilitation

UNISA
South Africa
04.2001 - 01.2017

National Diploma - Management assistant

Pietersburg Technical College
01.1998 - 01.2002

Senior Certificate - Matric

Tlourwe High School
South Africa
01.1997 - 01.1997

Skills

Calendar management

Customer service

Strong communication skills

Time management

Event planning

Administrative support

Microsoft office proficiency

Dedicated team player

Strong problem solver

Meeting coordination experience

Time management expertise

Organizing and preparing meetings

Commitment to quality and service

Additional Information

  • Ms Tintswalo Ntlhane
    General Manager-National Regulator for Compulsory Specifications
    +27 76 078 2018
  • Mr Bongani Khanyile
    General Manager-National Regulator for Compulsory Specifications (Previous)
    +27 82 784 2944
  • Ms Nomfundo Maseti
    Executive Manager -The National Energy Regulator of South Africa (NERSA
    +27 82 825 2702
  • Ms Thembi Simelane- Nkadimeng
    Mayor- Polokwane Municipality
    +27 82 553 6680
  • Adv Reuben Letseku
    School of Law-University of Limpopo
    +27 72 197 7551

Timeline

Personal Assistant

National Regulator for Compulsory Specifications
09.2014 - Current

Departmental Administrator

University of Pretoria
01.2013 - 01.2014

Personal Assistant: Policy and Legislation

Department of Trade, Industry and Competition
01.2010 - 01.2013

Personal Assistant

Limpopo Department of Agriculture
01.2008 - 01.2010

Personal Assistant to the SM-Organizational Development and Human Resource Planning

Limpopo Department of Education
10.2007 - 03.2008

Senior Secretary-Director School of Law

University of Limpopo
12.2006 - 09.2007

BA - Public Administration and communication facilitation

UNISA
04.2001 - 01.2017

National Diploma - Management assistant

Pietersburg Technical College
01.1998 - 01.2002

Senior Certificate - Matric

Tlourwe High School
01.1997 - 01.1997

Honours - Integrated Organizational Communication

UNISA

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Lerato MalulekePersonal Assistant