LERATO MAITISA
Revenue Analyst
Centurion
Summary
I am an experienced Revenue Analyst/Credit Controller with a proven track record in the Healthcare/Pharmaceutical industry, and I am open to exploring opportunities in other sectors as well. My expertise lies in managing customer account collections effectively, ensuring high levels of customer satisfaction and loyalty. I possess the ability to communicate efficiently and amicably with customers and the wider accounts receivable team, while also reporting to the Finance Manager. I am proficient in SAP & CRM and am currently pursuing a Postgraduate Diploma in Risk Management at the University of South Africa.
Overview
19
19
years of professional experience
Work History
Revenue Analyst
IQVIA
5 2023 - Current
- Review contract documentation to ensure compliance with ASC 606 Revenue recognition standards and validate sales opportunities
- Complete Billing Notification Forms: and requesting discount- and credit note approvals and submit BNF's
- Resolve queries on BNF's
- Maintain
- Accounts Receivable allocations of deposits received from customers
- Responsible for cash collections, client queries on AR and invoicing
- Weekly and monthly reporting on AR (cash collections, unbilled revenue, bad debt, etc.) to Management and Global Corporate
- Monthly Revenue Recognition (more frequently at Quarter ends)
- Year-end AR responsibilities (i.e., AR reconciliations, AR reports, providing samples to the auditors, auditors requests, etc.)
- Responsible for submitting correct Billing, and Revenue, before deadlines
- Provide high level of administrative and accounting support to the Sales Team
- Ensure necessary sales documentation is received for accurate billing
- Request and collect Purchase Orders from customers needed for billing purposes
- Ensure the signed sales documents, calculator and corresponding Purchase Orders are included in the Billing Notification form
- Work closely with Commercial Operations Team to support Customer relations and fulfil ad-hoc reporting needs
- Point of contact for customers with regards to invoice queries
- Ability to resolve the queries
- Responsible for keeping DSO to a minimum, managing the aged debtors and distributing the DSO dashboard
- Prepare weekly Cadence file and report on overdue balances
- Ensure monthly provision for Bad debt > 180 days
- Support Operational initiatives such as Opportunity management, Forecasting, Customer relationship management or other Operations systems and ensure that IQVIA Policies & Procedures are always followed.
Debtors Supervisor
Netcare Shared Services
06.2021 - 04.2023
- Oversee the daily workflow of the pharmacy debtor's department (with an expert understanding of the Unisolv modules related to medical aid claiming processes.) Support business with the collection of outstanding debt and allocate outstanding inflows to debtors list
- Establish payment plans and maintaining schedules
- Address and correct any discrepancies in accounts and assist controllers with all queries, problem solving, account issues
- Serve as a liaison between clients and debtors' controllers to negotiate acceptable payment plans
- Manage stakeholders' queries (Internal, external and audit) Identify needs for process improvement with a solution-oriented approach and publish Age Analysis by business unit
- Manage late payments and resolve client disputes
- Raise provisions if debt is greater than 120 days
- Ensure accurate and timeous posting of Journals and account transfers
- Provide training for all new controllers and administrators on the debtor's process and requirements
- Ensure the pharmacy unit complies with debtor's SOP's and Company Debtors Policies and Procedures
- Assist manager with analysis of data and reports
- Ensure to resolve customer disputes/queries within SLA, escalate unresolvable disputes/queries to Debtors' manager and communicate outcomes of disputes/queries to all relevant parties
- Ensure that central pharmacy complies with AR policies and procedures and comply with SLA criteria in Pharmacy debtors
- Organize monthly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices
- Refer overdue accounts to legal collections department
- Participate in month end tasks, reporting and reconciliations
- Ensure compliance with all legal regulations and Netcare' policies around debtor's control
- Perform other duties as assigned.
Debtors Controller
Netcare Shared Services
05.2018 - 05.2021
- Collect medical aid debt in accordance with group targets and measurements
- (+- R50 Mil monthly)
- Collection of outstanding monies
- Proactively manage short payments from funds to maximize positive cash flow and reconciliation of all administrators/ medical aid payments promptly to maintain updated ledgers and daily monitoring of accounts overpaid and short payments, ensure full payment is received, overdue accounts are escalated and make sure they are resolved within SLA, Escalate and address outstanding debt issues to Debtors Manager as per customer management process
- Daily processing of all debtors incoming receipts and clearing of all customer accounts, request remittance advice to reconcile unapplied payments and initiate journals
- Eliminate bad debts through adherence to group protocol and handover procedure
- Complete Age Analysis and ensure appropriate actions are diarized for follow-up
- Ensure accurate and timeous posting of Journals and account transfers
- Ensure all write offs are in line with group protocol and collections cycles are completed
- Daily follow-up on each account to be actioned on Debt pack and SAP
- Processing of all customers related queries
- A thorough investigation of all queries including inter-acting with the various departments and obtain all the necessary approvals prior to processing any credit notes
- Processing of all queries related credit notes and re-invoicing to the correct customer accounts
- Partnering with the customer services team in ensuring that all customer disputes are addressed and resolved within a reasonable turnaround time (maximum 48hrs).
Bureau Administrative Officer
Medicharge Spesnet Group
04.2017 - 04.2018
- Reconciliation of receipts and payments onto the Vericlaim system within two days of receiving documents from all allocated practices
- Effective management of each allocated practice's age analysis to limit bad debt within acceptable norms
- Regular follow up with medical aid and patients on patient liable outstanding balances - Follow credit control cycle SOP and monthly action plan
- Register new Bureau practitioners on Medical Aid Websites
- Obtaining Funder remittances on regular basis from websites
- Sending of monthly statements via the Vericlaim system to patients, in accordance with each practice
- Ensure all practice policies and procedures are maintained and adhered to and always maintain confidentiality of client information
- Provide relevant and constant feedback (as per requirement of each practice) to each practice via system notes, emails and telephone calls
- Professional and efficient handling of telephonic and email account enquiries from patients, practices and funds
- Report any Vericlaim technical and functional related issues via the Vericlaim ticketing system
- Maintaining a current working knowledge of all healthcare related issues, regulations and of the Vericlaim system
- Always Maintaining a professional and positive with clients and colleagues.
Debtors Clerk
Brooklyn City College
05.2015 - 03.2017
- Provide debtors control, Billing, verify and ensure all students are recorded in the Coltech system and Pastel
- Ensure that all students are timeously and accurately invoiced
- Upload bank statements daily and ensure all student payments are allocated to the student accounts correctly and timeously
- Correct invoicing and attend to payment queries from branches and rectify any reconciling items in a timely manner
- Manage account balances to discover outstanding debts or other inconsistencies
- Collect all information needed to calculate bills receivable (order amounts, discounts rates etc.)
- Check data input in the accounting system to ensure accuracy of final bill
- Issue invoices and bills and send them to customers through various channels (mail, email etc)
- Issue customer account statements periodically or whenever necessary
- Clear student for prelims, timetables and results
- Reconcile academic information on the Coltech and Pastel system
- Issue out certificates, Results and Timetable for cleared students to the branches
- Assist with collection of overdue student accounts, running of relevant reports, SMS and sending of letters for overdue accounts to different campuses
- Maintain and monitor outstanding and overpayment daily
- Clear bank ledgers once payment is completed
- Run reports on all overdue student accounts and accounts with credit balances on a weekly basis and reconcile the student account.
Member Consultant
Professional Provident Society Insurance Company
09.2014 - 03.2015
- Provide financial services to graduate professionals in South Africa and guide them on their journey to financial wellness by offering advice on insurance and investments services.
Office Administrator
Black Management Forum Investments Company
11.2011 - 04.2014
- Provide effective and efficient administrative and secretarial support to the division in general and the manager relating to the following: Effective management of the Senior Manager's diary i.e
- (Managing Director and the Company Secretary)
- Typing within deadlines
- Maintenance of filing system
- Communicate with customers, employees and other stakeholders to answer questions or explain information, take orders or address complaints
- Effectively and timeously perform organizational and administrative tasks
- Manage information relevant to the job for records to be kept up to date for future reference
- Operate office machines such as photocopiers, fax machines, telephone systems, voicemail systems and personal computers
- Open, sort and group incoming mail, answer correspondence and prepare outgoing mail
- Arrange travel and accommodation for official business trips and conferences
- Administer procurement of operational and capital items to enable efficient functioning of the Department
- Manage the reception areas and act as first line of contact to function
- Ensure invoices are approved and delivered to creditors on time for payment
- Take minutes of meetings and record agendas for accurate record keeping
- Compute, record and proof-read data and information such as reports, agendas, memos, etc
- Arrange and coordinate workshops, functions, conferences as mandated by the Senior Manager
- Update staff records such as leave applications; new telephones lists and notify others of new staff in the Department
- Any instruction duly mandated by Senior Manager.
Provincial Administrator
Black Management Forum (Limpopo Province)
08.2007 - 10.2011
- Management of the (Limpopo) office
- General Service Enquiry from public and BMF members
- Provide general secretarial and administrative support to the Provincial Chairperson
- Liaise with Directorates, External Organizations and Stakeholders
- Schedule and arrange internal and external meetings in consultation with the Provincial Chairperson as well as to gather and provide the Chairperson with any relevant background information before meetings
- Handling of incoming and outgoing mail and distribution
- Manage correspondence by receiving and distributing documents, compiling presentations, submissions, and reports and typing documents
- Register all incoming and outgoing documentation manually and electronically
- Receiving incoming telephone calls and taking messages where applicable
- Travel and accommodation arrangements for the Chairperson and Management Committee Members
- Preparation of travel and subsistence claim after each trip the Mancos take
- Management / appropriate utilization of petty cash
- Obtaining quotations and requisition from suppliers
- Provide logistic support for the Provincial Chairperson and the Management committee
- Keep a filling system according to the need of the Management Committee, compile a list of important dates of all people relevant to branch and inform personnel timelessly of events such as Forums and special occasions
- Compile minutes during meetings and distribute afterwards as well as to manage refreshments for the meetings.
Credit Associate
Edgars (Limpopo)
05.2005 - 07.2007
- Account enquiry consultant
- Professionally answer and screen telephone calls, emails and conventional correspondence from customers
- Assist customers by transacting sales, credit and exchanges of merchandise
- Sales & Marketing on Edgars financial services
- Cash office duties i.e., cashing up, float, banking and general administration
- Filing documents and administration files and ensure that material is properly marked and accessible for immediate use by the credit office manager
- Use computer applications or other automated systems such as spreadsheets, word processing, and email and database software in performing work assignments.
Education
Post Graduate Diploma - PGD Risk Management
University of South Africa
Pretoria, South Africa 04.2001 -
BBA - BCom Business Management
University of South Africa
Pretoria, South Africa 04.2001 -
High School Diploma -
Mafori Maphahlele High School
Johannesburg, South Africa 04.2001 -
Skills
Strong interpersonal and people skills
Ability to work accurately, under pressure and meet deadlines independently and in a team
Ability to take initiative, execute sound judgement and solve problems
Pay attention to detail
Excellent organizational skills
Able to prepare monthly reports
Service Orientation
Ability to be proactive and think ahead
Ability to interpret and apply directives, policies and rules
thorough understanding of policies and procedures used in accounts receivable and billing
Understand financial ratios and can interpret standard financial statements
Cash Flow, Credit Control, Debt Collection,Dispute Resolution
Negotiation skills
Investigative Research
Advanced computer literacy with knowledge of the following:
Financial applications (SAP R3 Module, CRM)
Expert understanding of the Unisolv modules related to medical aid claiming processes
Windows and MS Office applications (Word, Excel, PowerPoint, and Outlook)
Account Reconciliation
Excellent ability to communicate and articulate in written and oral English, good communication and interpersonal skills
Strong supervisory, leadership and problem-solving skills
Education
POST GRADUATE DIPLOMA, RISK MANAGEMENT, 8, University of South Africa (UNISA), RSK4801 - Operational Risk Management, RSK4802 - Governance, Risk and Compliance Management, RSK4803 - Risk Financing, RSK4804 - Credit Risk Management, RSK4805 - Market Risk Management, BCOM BUSINESS MANAGEMENT, 7, University of South Africa (UNISA), 2021, HIGHEST STANDARD PASSED, 4, 2002, Mafori Mphahlele High School (Gauteng)
Physical Address
Unit 30 The Madison Estate, Centurion, Amberfields, 0157
Cell Phone Number
079 899 2505
Personal Information
- ID Number: 8410130634085
- Age: 39
- Gender: Female
- Nationality: South African
- Driving License: Code B
References
- Ms. Leandra Picolo, Operations Analyst, IQVIA, 082 572 5521, 012 003 5200, Leandra.picolo@iqvia.com
- Mr. Zukile Mani, Funder Operations Manager, Netcare Group, 071 320 1137, 011 726 5206
- Mr. Mokheseng Masopha, Debtors Manager, Netcare Group, 078 143 3970, 010 205 7385
- Ms. Zinhle Mvelase, Bureau Manager, Medicharge Spesnet Group, 071 701 2455, 012 110 4177
- Mr. Doka Phiri, Finance Manager, Brooklyn City College, 084 522 1098, 087 151 0188
- Ms. Elrie Van der Walt, Manager, Professional Provident Society, 082 979 8388, 011 644 9306
- Ms. Thulisile Simelane, Manager, BMF Investments, 083 222 7271, 011 784 4407
- Ms. Busi Mavuso, Finance Manager, BMF National Office, 011 784 4407
Timeline
Debtors Supervisor
Netcare Shared Services
06.2021 - 04.2023
Debtors Controller
Netcare Shared Services
05.2018 - 05.2021
Bureau Administrative Officer
Medicharge Spesnet Group
04.2017 - 04.2018
Debtors Clerk
Brooklyn City College
05.2015 - 03.2017
Member Consultant
Professional Provident Society Insurance Company
09.2014 - 03.2015
Office Administrator
Black Management Forum Investments Company
11.2011 - 04.2014
Provincial Administrator
Black Management Forum (Limpopo Province)
08.2007 - 10.2011
Credit Associate
Edgars (Limpopo)
05.2005 - 07.2007
Post Graduate Diploma - PGD Risk Management
University of South Africa
04.2001 -
BBA - BCom Business Management
University of South Africa
04.2001 -
High School Diploma -
Mafori Maphahlele High School
04.2001 -
Revenue Analyst
IQVIA
5 2023 - Current