Lerato Legodi
Administration Assistants
Johannesburg
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration Assistants position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Lease Assistants
Broll Property Group
01.2021 - 04.2022
- Expedited leasing turnaround times by conducting thorough applicant screenings and verifying references efficiently.
- Streamlined lease processing by organizing and maintaining accurate files for easy accessibility.
- Collaborated with cross-functional teams to successfully execute property-wide initiatives, enhancements, or special events that promote resident satisfaction and engagement.
- Provided support during property audits or inspections, ensuring full compliance with established policies, procedures, and guidelines.
- Logging FICA calls department for creating Tenants Details on BOL system
- Collecting and making follow-up with Tenants FICA documents to be updated on BOL.
- Tenants for FICA documents via calls and emails
- Uploading of residential, retail and commercial Leases on BOL system
- Giving a weekly/monthly report to PM of tenants created on BOL system
- Meeting Deadline for Rent collate Updating FICA schedule of documents received from Tenants.
Administrative Assistant
Broll Property Group
02.2019 - 12.2020
- Reporting directly to Divisional Director
- Creating user's profiles on BOL (Broll online system)
- Assisting office managers with system issues on BOL via log calls
- And Logging calls on behalf of users to EOH for equipment or email set up etc.
- Compiling monthly report of users that have resigned, and are starting within business to HR, Divisional Director and EOH for email profiles to be terminated or amended based on position
- Barcoding of Leases /bank guarantee to keep track on them BOL system support
- Assisted with creating E-Learning modules for BOL via video recording.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Receptionist
WSP
09.2018 - 01.2019
- Answering of calls
- Receiving and dispatching of delivery.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Zoetie
08.2018 - 01.2019
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use
Senior Administrator
BITCOIN101
08.2017 - 07.2018
- Supervising team for call center, and finding leads for educator to make clients.
- Cold calling for leads.
- Presenting to educators about BITCOIN
- Providing support to my manager
- Resolving Educators queries
- Making follow up calls on clientele found based for suitable educator
- Checking income area to help educator prepare on how to better advice client based on their income or affordability
- Training educators and clients about how to mine and earn bitcoin giving update on latest platforms and pools best to use
- Communicating with franchises about report or updates based on educator's performance
- Training educators on how to trade and exchange, how to buy and sell and tax compliances
- Submitting monthly report to CEO based on attendance, performance and latest platforms used to regard crypto currency.
- Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Collected, validated, and distributed information to employees.
- Observed packing operations to verify conformance to specifications.
Customer Care Agent
MTN/ Web-help /CCI
11.2015 - 08.2017
- Answering incoming calls, assisting with customer's billing Invoice
- Assisting with Statements, loading of data or minutes
- Checking of depleting of airtime and data, blacklisting of devises or deactivation /activation of sim card.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Developed strong relationships with key accounts, leading to increased client retention rates.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Communicated with clients regarding account services, statements, and balances.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Registrations of Delegates & Hosting for Guest
Green Expo /Amanzi Blue /Trade way
05.2013 - 05.2015
- Merchandising for PNP, Promoting brands/products
- Cashier for PNP 702 event, survey for Honda.
- Managed budgets effectively, allocating resources appropriately to maximize results while minimizing costs.
- Built strong relationships with store management personnel while executing in-store promotions or demonstrations on behalf of clients.
- Poured samples and demonstrated various features.
- Established strong rapport with fellow delegates, promoting a positive working environment and increased collaboration.
- Provided mentorship to junior delegates, offering guidance on best practices for success within the role.
- Increased networking opportunities with targeted outreach to potential partners and stakeholders.
- Collaborated with cross-functional teams to develop strategies that advanced organizational goals.
- Delivered informative presentations on various topics, fostering greater understanding among attendees.
Sales Assistants
Nike only Store (Sandton City)
10.2012 - 03.2013
- Keeping department tidy and merchandising sports wear
- Reaching daily and monthly targets
- Advising regarding running sneakers of soccer boots based on specific feet or position played on field.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Increased sales by building strong customer relationships and providing excellent service.
- Developed strong rapport with customers and created positive impression of business.
Cashier
SterKinekor (Sandton City)
05.2012 - 09.2012
- To be multi task and work as a team
- Selling of stock and merchandising stock
- Promoting specials and opening and closing center.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Presiding Officer
Independent Electoral Commission (IEC)
01.2011 - 12.2011
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Assistant to Facility Manager
Co-Ordinated Healthcare Providers
11.2008 - 01.2010
- Typing, faxing, e-mailing and handling of various correspondence
- Handling of company as well as Facility Manager confidential documents
- Maintaining filling system
- Screening calls for Facility Manager
- Receiving clients and visitors
- Arranging meetings
- Electronic and manual diary management
- Liaising with clients and suppliers
- Arranging venues for various functions
- Typing of weekly management agendas, minutes and obtaining relevant feedback for meetings
- Preparation of presentation material
- Domestic and international travel arrangements for Facility Manager including accommodation and flights
- Keeping track of Facility Manager deadlines
- Handle petty cash and some company expenditure.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
Receptionist
Dr. MF Khan
04.2008 - 09.2008
- Supervising of reception and switchboard
- Dispensing and packing, receiving payments and reconciling books
- Filing and handling patient queries.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant
Nokwaka Communications
03.2007 - 08.2007
- Managing public phones assisting with internet browsing and typing of documents, selling of airtime vouchers and snacks.
Education
GED -
01.2007 - 01.2008
Skills
Office Management
Timeline
Lease Assistants - Broll Property Group
01.2021 - 04.2022
Administrative Assistant - Broll Property Group
02.2019 - 12.2020
Receptionist - WSP
09.2018 - 01.2019
Receptionist - Zoetie
08.2018 - 01.2019
Senior Administrator - BITCOIN101
08.2017 - 07.2018
Customer Care Agent - MTN/ Web-help /CCI
11.2015 - 08.2017
Registrations of Delegates & Hosting for Guest - Green Expo /Amanzi Blue /Trade way
05.2013 - 05.2015
Sales Assistants - Nike only Store (Sandton City)
10.2012 - 03.2013
Cashier - SterKinekor (Sandton City)
05.2012 - 09.2012
Presiding Officer - Independent Electoral Commission (IEC)
01.2011 - 12.2011
Personal Assistant to Facility Manager - Co-Ordinated Healthcare Providers
11.2008 - 01.2010
Receptionist - Dr. MF Khan
04.2008 - 09.2008
Assistant - Nokwaka Communications
03.2007 - 08.2007
South West Gauteng - GED,
01.2007 - 01.2008
Activities
Sports, reading, writing and singing, Holy Cross Anglican Church Youth, St. Mary Magdalene Anglican Guild, youth development (YMPG's), Member of Choir, Debating Society leader, Class Representative, Vice Chairperson for Holy Cross St, Mary Magdalene Guild (2009-2011 at Church), Head of disciplinary committee of the Guild for Holy Cross
Roles And Responsibilities
- Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
- Provide administrative support to senior leaders, including email correspondence ,
- Plan, organize, and schedule company meetings in the office, off-site, and via videoconference
- Maintain filing system, contact database, employee list, and inventory.
- Facilitates the smooth running of the reception and office maintenance.
- Work effectively in a team and as an individual.
- Dealing with correspondence, complaints and queries.
Creating a healthy and safe environment by following work ethics,and a conducive work environment .
Educational And Professional Training
South West Gauteng College, Business English, Sake Afrikaans, Office Practice, Computer Practice, Public Administration, Economics and Legal, 2008, Microsoft word, Excel, e-mail, opening and printing documents, copying, and pasting etc., I have been in various leadership positions from school and church.
Telecommunication Experience
MTN/ Web-help /CCI, Customer Care Agent, 11/2015 - 08/2017, Contract ended, Answering incoming calls, assisting with customer's billing Invoice., Assisting with Statements, loading of data or minutes. checking of depleting of airtime and data, blacklisting of devises or deactivation /activation of sim card.
Tel
073-373-1758
Personal Information
- Date of Birth: 12/09/87
- Gender: Female
- Nationality: South African
- Driving License: Code 10
References
- Kgomotso Moche, Recruitment Officer, Broll Property Group, +27 11 441 4342, kMoche@broll.com
- Tsietsi Mothlaping, Bahumi Consulting, 0725968949 / 084 853 4562
- Mr Mkhize Principle, Dobsonville Campus, 086 176 8849
- Dr MF Khan, 011 410 1365
- Mrs M Dlamini, Store Manager, 078 411 4742
- Ms Tshabala / Manan, Manager at SterKenikor, 083 623876 / 011 7832300
- Amith, Regional Manager Nike Only Store, 011 8838883
- Tumi, Trainer at Webhelp/MTN, 0817368919 / 073 113 1231
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