Lerato Lefakane
Financial Manager
Northam
Summary
Strategic leader with extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
12
12
years of professional experience
Work History
Team Leader
FNB
1 2021 - 6 2024
- Delivered quality service with friendly and professional demeanor
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
- Resolved complex customer enquiries, disputes and complaints
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
- Developed open and professional relationships with team members to facilitate effective issue resolution
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Assisted with team recruitment, interviewing and onboarding.
Sales and Service Consultant
FNB
01.2015 - 12.2020
- Addressed customer queries to provide information regarding product specifications and uses
- Evaluated customer preferences and needs to establish productive and long lasting relationships
- Followed up with customers to offer additional support and check resolution satisfaction
- Composed monthly sales reports to brief management regarding performance and revenues.
Multi skilled consultant
Fnb
06.2012 - 12.2014
- Provided advice to clients, maintaining positive relationships
- Delivered exceptional customer service
- Customized customer experiences to build brand loyalty.
Bank Teller
Fnb
03.2009 - 12.2012
- Eliminated errors when balancing cash machine transactions, teller cash dispensers and teller cash recyclers
- Verified identification account balances while cashing cheques
- Received cash and checks for deposit, verified amounts and endorsements, and examined for counterfeit bills
- Provided warm and friendly welcome to customers to create excellent first impression.
Education
Diploma of Higher Education - Financial Management
Central Johannesburg College
06.2010 - 05.2010
Skills
Management skills
Communication skills
Leadership skills
Problem solving skills
Time Management
Timeline
Sales and Service Consultant
FNB
01.2015 - 12.2020
Multi skilled consultant
Fnb
06.2012 - 12.2014
Diploma of Higher Education - Financial Management
Central Johannesburg College
06.2010 - 05.2010
Bank Teller
Fnb
03.2009 - 12.2012
Team Leader
FNB
1 2021 - 6 2024
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