LERATO KOLA

Department: Operations / Branch Administration
Industry: Micro-Finance
Reporting to: Branch Manager / Operations Manager

Job Purpose
The Junior Administrator supports the daily administrative and client service functions of the branch. This role ensures smooth operations, accurate processing of applications, and efficient coordination between clients, staff, and external agents.

Key Responsibilities
-Provide general administrative support to the branch and management team
-Assist with HR-related tasks such as filing, document preparation, and staff record updates
-Deliver professional and friendly client service, both in person and telephonically
-Capture, process, and track applications for finance machines and related systems
-Support the handover of accounts to debt collection agents when required
-Assist in researching and identifying potential new sites for branch expansion
-Monitor applications, client files, and administrative processes for accuracy and compliance
-Maintain organized filing systems (physical and electronic)
-Perform any additional administrative duties as required by management

Key Skills & Competencies
-Strong organizational and time-management skills
-Good communication and interpersonal abilities
-Attention to detail and accuracy
-Customer-focused attitude
-Ability to work in a fast-paced environment
-Willingness to learn and take initiative

-Assisted in the recruitment process, reviewing resumes and scheduling interviews for potential hires.

-Maintained confidentiality of sensitive information, adhering to strict data protection policies and procedures.

• Led a startup through a year-long incubation programme, developing a VR-based driver education platform.
• Managed seed funding and allocated resources toward marketing campaigns, digital assets, and operational execution.
• Conducted market research and MVP testing to identify gaps, refine offerings, and improve engagement.
• Tracked performance metrics such as Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLV) to assess scalability.
• Developed cross-functional collaboration, problem-solving, and leadership skills in a fast-paced environment.
• Established a successful business by identifying market needs and developing innovative solutions.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• Handled customer inquiries in a professional and timely manner.
• Assisted with product set ups and restoration over the phone
• Responded to customer emails and phone inquiries promptly and accurately