Lerato Kgwadi
Springs
Summary
Detail-oriented and organized professional with over 5 years of experience in managing remote teams and supporting administrative processes. Strong background in optimizing workflows using G Suite, ensuring data accuracy and consistency in a fast-paced environment. Adept at working independently and collaboratively with global teams, with strong problem-solving skills and a focus on maintaining high-quality standards. Experienced in the travel industry, with a proven ability to drive operational efficiency and deliver excellent customer service. Self-motivated with a passion for continuous learning and improvement.
Overview
21
21
years of professional experience
Work History
Quality Monitoring and Evaluation Manager
ASAPTickets - DreamPort
09.2022 - Current
- Led a global quality team, ensuring consistency in data management processes and developing streamlined workflows for efficient content updates and reporting.
- Collaborated with various departments to improve operational processes, using G Suite tools to enhance data accuracy and team communication.
- Conducted data reviews to identify areas for improvement, providing insights to optimize team performance and operational efficiency.
- Supported the sales team by ensuring timely access to relevant data and content, contributing to improved service delivery.
Senior International Flight Purser
South African Airways
01.2006 - 08.2020
- Delivered top-tier customer service to high-end clients, managing in-flight services and ensuring smooth travel experiences for international passengers.
- Led a team of cabin crew members, providing training and oversight to maintain five-star service standards.
- Handled high-pressure situations, consistently exceeding performance targets and managing premium client needs.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
Customer Service / Reservations Agent
Royal Caribbean Group
05.2003 - 09.2005
- Built and maintained relationships with VIP guests to foster customer loyalty.
- Managed cruise bookings, handling a high volume of inquiries and converting leads into confirmed reservations.
- Provided exceptional customer service, ensuring that client travel needs were met with personalized and efficient solutions.
- Consistently exceeded sales targets and contributed to overall team success.
Education
Facilitator, Assessor And Moderator Course
Khoali Group
04.2025
Bachelor of Arts: International Relations and Diplomacy -
University of Pretoria
2003
High School Diploma -
Witteberg High School
12.2001
Skills
- G Suite Expertise (Docs, Sheets, Slides)
- Data Accuracy & Integrity
- Workflow & Process Optimization
- Remote Team Collaboration & Communication
- Problem Solving & Troubleshooting
- Time Management & Task Prioritization
- Strong Attention to Detail
- Cross-Functional Team Collaboration
- Training facilitation
- Ethics compliance
Timeline
Quality Monitoring and Evaluation Manager
ASAPTickets - DreamPort
09.2022 - Current
Senior International Flight Purser
South African Airways
01.2006 - 08.2020
Customer Service / Reservations Agent
Royal Caribbean Group
05.2003 - 09.2005
Facilitator, Assessor And Moderator Course
Khoali Group
Bachelor of Arts: International Relations and Diplomacy -
University of Pretoria
High School Diploma -
Witteberg High School
Similar Profiles
Himmat Singh ShekhawatHimmat Singh Shekhawat
Independent Travel Agent at AsapticketsIndependent Travel Agent at Asaptickets
Kevin ShikukuKevin Shikuku
Sales Agent at DreamportSales Agent at Dreamport
VICENTIA BAFFOEVICENTIA BAFFOE
Independent Travel Manager at DreamportIndependent Travel Manager at Dreamport